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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22700 Views
  • 0 replies
  • 7 kudos

Only 1 stage of heating working

I just replaced our 30 yr old system with a brand new 2 stage heating, 2 stage cooling gas pack. We installed a new Nest Learning Thermostat at the same time.During the test mode, when testing heating (stage 1), it turns the fan on but only blows col...

Shilohtown by Community Member
  • 1673 Views
  • 4 replies
  • 0 kudos

Google Nest thermostat

Can I change the preset temperatures for Comfort, Eco and Sleep? It only allows me to set it at 77, I can’t go any lower, why?thank you

Analida by Community Member
  • 831 Views
  • 5 replies
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Account Disconnected

My Nest thermostat in reads Account Disconnected in Settings but it is connected to the internet. I tried resetting a few times but it didn’t work. I also tried calling the Google Support number but got disconnected a few times. Very frustrating!! An...

Pdinello by Community Member
  • 688 Views
  • 3 replies
  • 0 kudos

Nest w5 Error

Recently, my Nest Thermostat began showing the w5 error message and will no longer connect to my wifi. I’ve tried unplugging and restarting the Nest and my wifi multiple times, but it doesn’t detect any wifi networks.How do I go about getting this fi...

jspears12 by Community Member
  • 682 Views
  • 4 replies
  • 0 kudos

Remove old Nest Learning thermostat

I need to completely remove my Nest learning thermostat. No problem pulling it off the base but I can't figure out how to detach the wires. I've watched a couple of YouTube videos but the base looks very different than mine, probably because it's a p...

PetH by Community Member
  • 2137 Views
  • 6 replies
  • 0 kudos

Wiring nest thermostat

I am trying to install my new nest thermostat in place of my old thermostat. Following app. It then comes up and says I need professional installation. I have a gas furnace with heat pump type system. My neighbor has similar units and installed his o...

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Jimbolu66 by Community Member
  • 566 Views
  • 3 replies
  • 0 kudos

Radiant Heating

My radiant floors are not heating, instead the hotwater grid in the fan unit does send warm air through the airconditioning vents which heat up our apartment but the floors stay cold. The radiant floor hot water supply is only hot when the Nest 3rd G...

DavidRob by Community Member
  • 333 Views
  • 0 replies
  • 0 kudos
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