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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

Thermostat (AC only) worked and stopped with new system

We changed our air conditioner and we had an error code it needed power now. It was the same R/G/Y wires as before but wouldn't work. I changed to add a C wire. It ran for four hours and then said the C wasn't there. I checked the C wire and now it s...

BernBrian by Community Member
  • 5 replies
  • 0 kudos

Learning nest thermostat

Installed a nest thermostat and it works fine on the wall and shows wifi connection. When I try to pair my phone all I get is error code TD023. My wifi is fine! When I first tried I used a yahoo email snd couldn’t add a user. I was told it should be ...

Pennster by Community Member
  • 3 replies
  • 0 kudos

Nest not cooling.

 this is initial wiring, the temp is 76 says will be 72 in 2 hours… temp has not moved… if reinstall old thermostat, cooling works


Learning Thermostat entry key

replaced an older thermostat with a new Learning Thermostat. It is connected to wifi but cannot connect to my app. The entry key is only 6 digits and the installation procedure calls for 7.

todds1 by Community Member
  • 4 replies
  • 0 kudos

Nest E Gen1 o/b

I have a Nest E gen1. Everything was fine until my AC failed. The HVAC man replaced the old AC condenser with a heat pump (for AC only). Now it runs but produces no cold air. There is no wire in the o/b connection. Could this be my problem?

david152 by Community Member
  • 3 replies
  • 0 kudos

Nest Thermostat Scheduling Terrible

I purchased the nest thermostat assuming google developers understood basic application development; I figured I'd be able to schedule my temperature like any other past device, but the device would be more aesthetically pleasing. To my surprise what...

Nest won’t connect to google home app

I’ve tried all suggestions & no problems with Wi-Fi. I paid $100 for hvac guy google set up to install & week later, best disconnects fm google home app, where hvac guy quickly sets for me & I was like- ok. He told me I can change in app. It’s hot su...

My Heat Link has no light

Hi there,I have 2 thermostats (3rd learning) and one of the heat link has no light, where as the other one has green light - upstairs and down stairs dual zoned). Tried to press the button just to get any light, but no luck. Pressed over 20 seconds t...

Sienna8 by Community Member
  • 6 replies
  • 0 kudos


Hello. I have a Nest model 1.4 thermostat that’s issued a low battery alert. Will the thermostat function and work on its current schedule until I’m back on location in 6 months if backup batteries die? System’s set to hold with A/C going on at a hig...

Sbf907 by Community Member
  • 5 replies
  • 0 kudos

Temperature display

Does anyone else have trouble with their thermostat not displaying the temperature. Mine keeps coming up with I’ve pulled the batteries and put them back in but nothing changed. Any suggestions?

GZanger by Community Member
  • 3 replies
  • 0 kudos
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