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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4625 Views
  • 0 replies
  • 5 kudos

Nest Heat Link Stopped Working

Hi,My Nest Heat Link (installed just over two years ago) has suddenly stopped working. I called out a professional heating engineer yesterday to have a look and he has advised that the Heat Link has developed a fault.There are no lights coming on to ...

“Your thermostat wasn’t fully set up”

Attempted to add a “family member” and received the following message:—Your thermostat wasn’t fully set up.To set up your thermostat, you’ll need to remove it from your home and start set up over again. You won’t lose your wiring and equipment set up...

toto9203 by Community Member
  • 1903 Views
  • 9 replies
  • 1 kudos

Nest app shows scheduled Hot Water permanently On

We've had our Nest Learning Thermostats for over 3 years now. One controls the radiators and the hot water on a fixed schedule for each. I noticed yesterday that the hot water was showing as On in both the Nest app and also on home.nest.com outside t...

mike1663 by Community Member
  • 1674 Views
  • 5 replies
  • 0 kudos

can't connect newly installed router's WiFi to existing Nest

We just got a new router installed today and our Nest Thermostat display now reads 'WiFi disconnected'. We can access the 'settings' icon on the screen, but tapping it doesn't connect us to anything. The instructions from the app on our cell phone fo...

EBM2022 by Community Member
  • 399 Views
  • 6 replies
  • 0 kudos

Nest Learning Thermostat

Can the thermostat be controlled by two different Iphones. I see that the Away function will set the temperature lower when it doesn't sense your phone, but suppose someone else with a phone is home.

Undelivered Reply Emails

I keep receiving emails from members who aretrying to help me. But (a) They often don't refer to my questions, but (b) More importantly - when I reply to the sender, my email is usually rejected with the message "Address Not Found".The address which ...

Thermostat Always disconnecting

My Nest thermostat continually disconnects from the boiler. It’s frustrating as it’s impossible to keep the house at a constant temperature. I can even put the thermostat next to the boiler and it takes forever to connect. It will go for days with no...

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