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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4516 Views
  • 0 replies
  • 5 kudos

Resolved! Compatibility

 This the wiring we have. Red is marked R, yellow is i+, white is i-, and green is C.

PXL_20220330_133258409.jpg

Changing the sensor schedule

When you have multiple sensors in a zone, Nest lets you choose which sensor should be considered primary by time of day. For instance, in the Morning you can have one sensor be “on” and then evening can have another sensor be “on” for purposes of hea...

Nmyfinch by Community Member
  • 1102 Views
  • 5 replies
  • 9 kudos

Heat not consistently turning on

My nest works normally most of the time, but once every few weeks, the thermostat will say it’s on, but the boiler does not come on. I haven’t been able to troubleshoot the problem because every single time, it comes on as soon as I cycle the heat se...

Spare parts

My Heatlink unit is destroyed by a power surge, but the circular dial unit is fine.Where can I buy a replacement Heatlink unit?Thanks

Thermostat wiring

The thermostat I'm replacing has the following wires and connections: Terminal Label Wire ColourRC redO/B blueG greenW/E white

HabsFan by Community Member
  • 286 Views
  • 4 replies
  • 0 kudos

Help with dual fuel configuration

I had my Nest professionally installed a few months ago. I've got a heat pump with an electric furnace configured as auxiliary heat. After about 3 months, my Nest quit working, the infamous w5 error. They shipped me a replacement, but suggested I pay...

jaybeaux by Community Member
  • 501 Views
  • 4 replies
  • 0 kudos

Resolved! Error connection

Google Thermostat stuck on error connecting needs to be factory reset. I've done that already but the same error comes up. Any tips on fixing?

Fern by Community Member
  • 417 Views
  • 5 replies
  • 0 kudos

temperature control

I cant get the Indoor Temperature above 69F. When I turn up the target temperature to 72F. It says it is Heatingand will get to the target in 30 mins, but it never gets there.

mannf15 by Community Member
  • 238 Views
  • 3 replies
  • 0 kudos

Nest thermostat

Why does my nest thermostat stay in away mode even when I’m home? I have location turned off

Sandy15 by Community Member
  • 276 Views
  • 3 replies
  • 0 kudos

Eco setting on Nest thermostat

How do I get my furnace to turn on automatically while I’m away on the Eco setting? I know this goes against the spirit of the Eco setting but is there a way I can come home to a warm house without having to remember to set it to the Home routine eve...

jeremyh by Community Member
  • 397 Views
  • 5 replies
  • 0 kudos
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