Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Resolved! Yet another compatibility question for the Nest thermostat
Just moved in to this apartment. Looking to replace the simple non programmable thermostat with the Nest. Compatibility Checker isn't sure and is asking if I have a duel fuel system, which I don't believe I have. I only pay for electric usage for hea...
Nest thermostat wiring
My existing heating and cooling system thermostat has a jumper between RC and RHThe nest installation instructions now indicate that the thermostat is not compatibleAny ideas
Night mode for dark room
Looking at getting a couple of Nest's for our home which has two heating zones. The 2nd Nest would be in the bedroom. However, I need complete darkness to sleep. Is there a setting to turn-off the display at nigh-time?
Nest Home/Away assist problem
Hi All , I have an issue with my Home / Away assist , just installed the Nest all works well apart from the home assist . I set the heating to come on at 5.30 am but it didn't and when I looked at the app it said I was not home so I guess that's why ...
Nest thermostat not heating
Hello,My nest thermostat has been working fine for almost 1.5 years but suddenly stop heating. In some occasion I am able to get the heat working by turning the dial all the way down or off and then after sometime turning the heat back on up. I set t...
Thermostat Offline
My Google Nest has gone offline, none of the Help Options cater for my problem. Is there a Helpdesk I can talk to?
Thermostat stuck showing a download icon
Thermostat stuck showing a download arrow above a home icon. Tried reset and the same . Left it for 1 hour still the same . After almost 3 hours in total with support and after many restarts and resets, it was agreed that the thermostat was definitel...
Thermostat won’t rotate
The thermostat won’t rotate and our heat link isn’t connecting and has therefore disconnected from the boiler but because we can’t rotate the thermostat we can’t reconnect. I’ve restarted the thermostat multiple times but the thermostat still doesn’t...
Resolved! New nest learning thermostat
Just wired up my new nest learning and the fan is constantly running.It’s not running at full blast like it would normally be when heating but nevertheless, always making a noise through the vents.many solution?images attached
Thermostat willing connect to Wi-Fi after factory reset.
I am having issues with a fairly new gen 3 learning thermostat. It was installed in May and added to an existing nest app account. The nest app account was linked with an old ISP (cox email) which I closed as part of a move. At some point in the last...
