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Wiring help

pjfink
Community Member

Looking for some help.  I'm trying to hook up my 3rd Generation Google Nest thermostat and keep getting a message to find a certified NEST thermostat installer from my app.  I'm attaching a photo of my wiring and the model of my outdoor unit.  We just recently moved into our house.  I believe my unit is a heat pump by the model number of my outdoor unit.  Any help is appreciated.20220523_125137.jpg20220705_122603.jpg20220523_125133.jpg

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey pjfink, 

 

Sorry for the delay but thanks for reaching out and for the photos. 

 

Based on the wires of your current thermostat, you have a dual fuel system. Sometimes, this is also called a hybrid or packaged system which is a combination of a heat pump for primary heating and cooling, and a furnace (usually gas or oil) that provides a second and/or third stage of heating.

 

While the Nest thermostat is compatible with this system, you will need to have a trained professional set up your thermostat. It’s important for a professional to assess the requirements for your specific dual fuel configuration since choosing incorrect options for a dual fuel system can result in damage to your system. We highly recommend that you contact a local pro.

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in should you have further questions here. Let us know by replying to this thread. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba