Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Taco SR503 and Nest Thermostat - Says R wire or C wire disconnected, but not both.
I have a boiler in the basement, with two thermostats, one in the basement, and one on the first floor.The first floor thermostat is working with a Google Power Connector, with it being connected to the COM port on the Taco SR503 board, and the old w...
W5 error message
I have had the W5 error for 13 days and have tried several times the troubleshooting notes. How in the world do you get a hold of anyone that can help with this because nothing is working!!Someone please let me know.
installed and it only blows hot air instead of cool air
So my power company, APS sent me 2 new google nest thermastats. when i went to install it i followed the directions and used my 4 wires correctly. But the system, while on cool only blows hot. I put the old thermastat on and it functions correctly. I...
I want my ac to stay on
I want my ac to stay on through the night. Me and my son sleep very hot, and when we don’t have the ac, we wake up in the middle of the night sweating and the heat actually causes him night terrors.Now every night I wake up multiple times to to turn ...
Nest and new Daikin 2 ton 2 stage / gas furnace
Brand new AC system acting weird. AC company so far unable to make it better. Haven't really looked to the thermostat as a source of the problem. Woke up this morning to the fan blowing on low speed with temp 5 degrees above set point. Turned system ...
Repeatedly signed out of Nest iOS App
For the last several days I have been unable to use the iOS nest app. I sign in and, within seconds of my thermostat showing up, I am signed out by the app. My iPhone is on the latest iOS version, and the Nest app is updated.I have restarted my phone...
Resolved! Nest thermostat randomly changes temperature setting to 19 degrees C
This problem started on August 14, 2023 August 14th between 9:30 and 10:30 at random times Nest Thermostat started setting itself to 19° C. In the history log it shows the 19° setting as being “Set by the Web or Nest app.” Checked all settings in the...
New Wifi mesh router crashed Google Nest Thermostats
Upgraded to a mesh router and set it up with the same SSID and password as the previous network. The wifi devices (phone, laptops, printers, security cameras) will work, but they required to be set up using the same SSID and password. Mesh router is ...
Wiring question
This is my old set up….am I still able to use a nest since it does not have E1 and E2 wires?
