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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5009 Views
  • 0 replies
  • 5 kudos

Nest Thermostat Heatlink Not Working

Good afternoon, My gen 3 Nest Heatlink has recently lost all power and is not connecting to the system. The power has been tested and all power readings are good. There are no lights and the reset process does not solve the problem. How do I get a re...

AndrewHird by Community Member
  • 1012 Views
  • 20 replies
  • 0 kudos

Nest thermostat temp control reverse

Hello so I have had the nest learning thermostat for years and the battery just died and due to the inconvenience of ordering a new one I just bought the new nest thermostat and connected it just the same as my old one however the controls are revers...

Amlo290 by Community Member
  • 381 Views
  • 4 replies
  • 0 kudos

Resolved! Can't add nest thermostat to Google home

Hi - I have a nest set up in the nest app. I signed in using my Google account. I want to share access with family members so have tried to set up on Google home. If I scan the device from Google home the app doesn't recognise it and if I try to link...

DougieHC by Community Member
  • 9249 Views
  • 4 replies
  • 3 kudos

Schedule reverting to previous settings

We recently went away for 3 weeks and changed the schedule so that the heating came on for 1 hour in the morning and 1 hour at night and set the temperature to 17.5 as advised by our gas engineer.When we've come back, we submitted our gas meter readi...

joannesr6 by Community Member
  • 395 Views
  • 9 replies
  • 0 kudos

Nest 3rd gen will not connect to wifi

Hi I have a 3rd gen nest thermostat. Recently installed. When it was first installed it worked fine but now it won’t find a wifi connection. nothing has changed so I don’t understand. It searches for a connection but won’t find any no matter how clos...

Thermostat schedule

I keep resetting the schedule temperature and times but the next day it has completely changed from the schedule set.

JoyceB by Community Member
  • 207 Views
  • 3 replies
  • 0 kudos

Nest learning thermostat frozen on home logo

Hi, I have a used Nest learning thermostat (2nd generation) that I'm trying to install in my home. It was my sister's but she moved and it's not compatible with her new system. I installed everything and connected the thermostat to the base, but all ...

MattJM by Community Member
  • 751 Views
  • 5 replies
  • 0 kudos

Nest Thermostat Ignores Away Status

Recently installed and love the Nest Thermostat. I built schedules that worked fine. Then when leaving the house the Nest would go to Eco mode and stay there as expected. Recently, seemingly after an Android update, the schedule on the Nest continues...

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