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Wiring problem issues

Pter
Community Member
  • Screenshot_20221028-005054_Gallery.jpg

    Hello. I received the Nest power connector. To connect the 2 wires is not a problem .. The 3 wires that connect to my panel is what I need help with. I see a (Z)C and an (Z)R to connect the Nest connector but I do not see a W on my box. Does the W WIRE need to be attached??? My system is a for HEAT ONLY. I will be attaching a picture of my electrical control box.  Please note that my thermostat works without the Nest Power Adapter. My thermostat display does ÑOT stay on nor does the display go on when someone passes or approaches the installed thermostat.  That for your help. Don't  know if photo of my electrical box was attached. Unable to attach. Please advise. Thanks.
10 REPLIES 10

Pter
Community Member
  • Hello. I received the Nest power connector. To connect the 2 wires is not a problem .. The 3 wires that connect to my panel is what I need help with. I see a (Z)C and an (Z)R to connect the Nest connector but I do not see a W on my box. Does the W WIRE need to be attached??? My system is a for HEAT ONLY. I will be attaching a picture of my electrical control box.  Please note that my thermostat works without the Nest Power Adapter. My thermostat display does ÑOT stay on nor does the display go on when someone passes or approaches the installed thermostat.  That for your help. Don't  know if photo of my electrical box was attached. Unable to attach. Please advise. Thanks.

EdwardT
Community Specialist
Community Specialist

Hi Peter,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Power connector. I'd love to know more about this and I have a few questions:

 

  • What's the label of the connector where the white wire is connected to?
  • What's the make and model of your heating system?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Peter,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Pter
Community Member

I hooked up the connector that was supplied by Google still no good. I finally went out and purchased a quality 24 volt adapter to hook up to the nest thermostat. If I knew I had to do that I would not have purchased the nest. It said two wires okay to connect and it was nothing but a big headache

Jeff
Community Specialist
Community Specialist

Hey Pter,

 

With the adapter are you seeing everything work correctly for you now?

 

Thanks,

Jeff

Jeff
Community Specialist
Community Specialist

Hi Pter,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

Pter
Community Member

The parts supplied by Google connected to the boiler was not good enough. Follow instructions still didn't work. Recommended by someone else I purchase a 24 volt adapter and connected directly to the thermostat has worked don't know why I have to spend extra money to make a thermostat work when it was supposed to work with my system as stated in the ad not very happy with that

Jeff
Community Specialist
Community Specialist

Hi Pter,

 

I recognize how that can be frustrating, for sure. Now that you have all the parts in place, is everything still working reliably for you? Have you had any more troubles? If so, let me know and we can keep looking at this.

 

Thanks,
Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel