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Original Poster: Anthony Troxel
It appears the Wi-Fi on my Nest 3rd Gen Thermostat just went out after 15 months, and I'm not sure it's really worth 15 months of remote control for a $200 product that has no option for repairs or refurbishment.
I just got done running through just about every troubleshooting step I could find to no avail:
- Reset router
- Reset thermostat
- Checked the battery level (good)
- Checked the input voltage and current levels (good)
- Checked if I could reset the thermostat network connections (not an option)
- Checked if I could see the thermostat ping (not an option)
- Checked if the thermostat had a Weave connection (Not connected)
- Checked if router is listed as compatible (it is)
- Checked if the network settings are the suggested ones (they are)
- Checked if I could connect to a mobile hotspot (I can't)
I contact support for assistance and they have me check a few things, confirm a few details, and then I'm essentially told:
"It looks like you need a replacement thermostat. Unfortunately, your device is no longer under warranty. Please buy a new thermostat."
YIKES!
My questions:
- Is almost $15/mo. really worth it for remote access to a thermostat that can't be repaired?
- Has anyone else faced this issue and come upon a different result?
- Are there any other options?
