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accidentally deleted one of my thermostats from my app

laladee
Community Member

I’m away for a month and I accidentally deleted one of my thermostats from my account. Is there a way to get it back?  if I’m not home? If not, will it remain at the same temp or does it shut off?  I was having offline issues with this particular one before I accidentally deleted. I was trying to delete the sensor in basement and I accidentally deleted my dining room/main floor. Can any please advise?  

12 REPLIES 12

David_K
Platinum Product Expert
Platinum Product Expert
  1. Open the Nest app.
  2. On the Nest app home screen, tap the Settings cog.
  3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
  4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
  5. Turn the ring to select Nest app and press to open it.
  6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
  7. Follow the remaining steps in the Nest app. You should be able to skip certain screens as it's already setup.

If those steps don't work, you'll need to factory reset the thermostat and set it up again.

laladee
Community Member

Thanks for trying to help but I’m not home for a while and wasn’t my question.. looks like I can’t add till at get home but most importantly wanted to make sure my house stays cool. 

Lance_L
Community Specialist
Community Specialist

Hi laladee,

 

Thank you for reaching out to us. I apologize for the inconvenience. What type of Nest thermostat do you have? Do you have an iOS or Android device? Are you using the Google Home or Nest app?

 

If you have a Nest Learning Thermostat or Nest Thermostat E, even after you remove the thermostat from the app, it will continue to follow the existing temperature schedules. However, you will not be able to control it remotely from the app.

 

On the other hand, if you have a new Nest Thermostat and it has been removed from your account in the Google Home app, your schedules will be deleted from the device. You’ll still be able to control your home’s heating and cooling systems from the thermostat manually.

 

To add the device back to your account, you will need to be at the location.

 

Thank you for your help, davidking.


Best regards,
Lance

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Chiming in — were you able to add your Nest Thermostat to the app? Please let us know how it goes.

 

I appreciate the help, @David_K and Lance.

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey laladee,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Jenelyn

No, I wasn’t because I’m away 

laladee
Community Member

Thanks for your help 

Jenelyn_O
Community Specialist
Community Specialist

Hi laladee,

 

Thanks for the update. No worries, I'll keep this thread open for another few days to ensure that everything will be taken care of. Please keep me posted. 

 

Kind regards,

Jenelyn

Markjosephp
Community Specialist
Community Specialist

Hello everyone,

 

Thanks for your assistance here, Jenelyn.

 

@laladee, I don't want to be a nudge, but I'd like to check if you were able to get your thermostat back in the Nest app. Feel free to reach out again if you still need help.

Regards,

Mark

Unfortunately no because I’m not home till end of month. Thanks 

Markjosephp
Community Specialist
Community Specialist

Hi there, laladee,

 

Understood—we'll keep this thread open for you until you're available. But please, if you come across other information you'd like to pass along or have further questions, feel free to reply, as we would be glad to know what the result would be.

 

Best regards,

Mark

Hi laladee,

 

I know it has been a while, but I wanted to ensure that everything was covered here. Have you managed to set up your Nest Thermostat? Let us know if you need more help.

 

Regards,
Mark