can not recover pin on nest thermostat

[David_K]

I'm assuming you've forgotten the pin and your thermostat isn't connected to Wi-Fi/the Nest app to reset it. Is that the case?

[Jake]

Hey woodwarddavid04,

Are you still having trouble getting your pin? Please let us know if you are still having any trouble, as we would be more than happy to help you out.

Best regards,

Jake

[woodwarddavid04]

Hi Jake, I still can't unlock. Is there a file I need to download to solve this issue and unlock?

Thanks, Dave

[Jake]

Hey woodwarddavid04,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake

[Jake]

Hey woodwarddavid04,

Sorry to hear you are still running into the issue. Let's jump in and get you up and running. Could you please follow these steps and let me know if you are seeing technicalinfo.PLIST file?

1. Connect the Nest Thermostat display via USB to a computer.
    
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive does not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

Please let me know,

Jake