cannot stop fan

[susan158]

Continuiing the conversation.  The fan was off with the previous thermostat when the heat was on.  The fan should only run when a/c is on.  The fan is now running constantly with the new nest learning.  (i have forced hot water for heat).  I have turned off every button in the schedule.  I have set the fan schedule to the minimum and it still is on.  How do you get the fan OFF?  There is a wire to the G from the wire that runs the A/C system.  There is a second wire to the nest from the heat system to the Rh and the W.    The systems in my house are totally separate. 

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Do you mind me asking if you have a C wire installed to your device? You may need to also check your settings inside the app by following these steps.

Under Device Settings -> Thermostat
Under Equipment -> Heat Configuration
Under Fan activation -> You might need to set to [Don't activate]

Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

[EdwardT]

Hi susan158,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake