constantly loosing connection to wifi

[ComputerJoe22]

I bought 2 thermostats so I could monitor my house and shop temperatures this winter.  They are turning out to be worthless as every time I turn around I cannot connect because they have dropped the wifi connection   I have reserved both stats IP addresses last Thursday, Saturday I lost my home connection.   If I unplug and replug they reattach but that would mean driving 300 miles this weekend.  If this cannot be resolved I must start recommending no one purchase these useless devices.

[MelbaDT]

Hey ComputerJoe22, 

Sorry for the delay and also to hear about what's going on with your Nest thermostat. I want to get into the bottom of this. 

A few questions — what specific Nest thermostats are these? Are they both connected to the same Wi-Fi router? Also, are you getting a code or a message on their displays or on your Google Home/Nest app when they're offline? If you could also provide a rundown of the steps you've tried aside from assigning them static IP addresses, that would be awesome. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need our help?

Best, 

Melba

[ComputerJoe22 · Accepted solution]

Think I've resolved this to being a low battery.  At 2.9 volts they were not low for most devices but for nest they were. The batteries were put in brand new when I was installing the nest. I had challenges getting the correct leg of the 24v transformer connected to the Tstat's C terminal but that only took at most 1 hour.

I highly advise the use of 1.5v Lithium batteries

[MelbaDT]

Hey there, 

Glad to hear that you've sorted it out and thanks for sharing what you've done to have it fixed. Feel free to reach out again should you have more questions or need help again. 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan