deleating a thermostat from my account

[Rgclark4]

I am trying to delete my brother in laws account from a thermostat so I can set up my own account with the thermostat. I get to the screen  on the t-stat were the QR code should be and it tells me there is already an account associated with the t-stat. My brother in law has deleted the t-stat from his account of his phone.

[David_K · Accepted solution]

Try these steps:

1. On the thermostat, press it to open the quick view menu and tap the Settings cog.
2. Turn the ring to select Reset, then select Account Connection. If you don't see this option, you'll need to select All Settings, which resets the thermostat.
3. On the Nest app home screen on your phone or tablet, tap the Settings cog.
4. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
5. On the thermostat, press it to open the quick view menu and tap the Settings cog.
6. Turn the ring to select Nest app and press to open it.
7. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
8. Follow the remaining steps in the Nest app.