01-08-2022 11:16 AM
Since the last software update my nest will not recognize the c wire connected and loses power and shuts down. I have to unplug in everyday to charge via USB. I had an electrician come and tested 24 volts at the c terminal... Please advise Thanks
02-21-2022 08:59 AM
I'm having the same problem. Did u figure it out?
03-04-2022 09:50 PM
Also having the same issue with the same system.
03-05-2022 01:58 PM
I am having the same problem and, I am an electrician. I have tested everything from my furnace to my thermostat and I have 24 volts. Yet the thermostat still says I have no common.
03-05-2022 02:15 PM
I think it’s a software issue. I only had this problem after upgrading to 6.2 22 . I have a friend give me another unit not upgraded and works fine ..
03-05-2022 02:16 PM
Mine is on software 1.5.11/3.1
03-05-2022 04:25 PM
It still states no power but it’s staying charged so it’s ignored.. with the other device that had the upgraded software said the same but would have to take it off every day to charge by usb because it would drain
03-07-2022 06:06 PM
I'm having a similar, if not the same issue. When my C shows connected the red power does not and vice versa. Tried multiple times and multiple C wires just in case there was damage to the wire itself. Does Google ever respond or is this just a community of users helping each other.
Thanks,
John
04-11-2022 01:26 PM
I have this problem when I have a power surge. Even flipping the breaker on and off doesn't seem to reset it, only another power surge. I cannot figure out how to resolve it.
07-16-2022 02:29 PM
Same here. I have to rest it to be able to change the temperature.
09-26-2022 06:28 PM
Has anyone come up with a solution for this issue? I too have this problem, called customer service to trouble shoot thinking the thermostat was bad but the new does the same thing. I remove the C wire it will work just fine and provide the voltage reading in the settings they wanted to see but wont charge it.
10-01-2022 09:46 AM
Hi Mbiagioni,
Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this. Please share the case number of your interaction with our team so I could investigate further.
Thanks,
Edward
10-05-2022 08:46 AM
Hi Mbiagioni,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
10-06-2022 08:54 AM
Hi Mbiagioni,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward