error code N261

[Annaciara]

installed new nest thermostat at first the cooling icon displayed on thermostat not heating then some wires were switchec around and heat display shows up not cooling. not sure what else to do since wires were not labeled when old thermostat was removed! getting N261 error code

[Jake]

Hey Annaciara,

I wanted to follow up and see if I could be of any help. If you are getting a N261 error, that means you have low power to your C wire. Here is an article with more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hi Annaciara,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake