forgot pin. how to reset nest

[ericabf1]

I forgot my pin and we changed wifi and now I cannot connect to my nest on the app or on the actual device 

[code_]

Hi Erica,

Hope your well :). To reset your nest thermostat, use the following help article Restart or reset a Nest thermostat - Google Nest Help.

If you have any issues when resetting it feel free to let us know and we be glad to help.

- Aki

[David_K]

@ericabf1 Have you tried changing your Wifi network name and password in your router's settings to be the same as what you had previously? That will reconnect your thermostat to Wifi so you can control it using the app again. If you can't do this or are not comfortable doing that, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.