iPhone app won’t talk to my learning T stat

[Wrenchr]

I’ve had my system for three months. App worked great, until tonight. 
I opened the app on my iPhone (14 max, latest software). The app is doing a Mission Impossible and disavowing all knowledge of my t stat. 
I go to add the t stat to the app, the app wants me to enter a key off the screen. That screen on the unit says it is already installed. 
I have uninstalled the software 2X and restarted the unit 2X. 
the unit is working fine, BTW 
how do I get this app to recognize my stat?

[David_K]

1. Press your thermostat to open the quick view menu.
2. Go to Settings > Reset > Account connection.
3. On the Nest app home screen, tap the Settings cog.
4. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
5. On the thermostat, press it to open the quick view menu and tap the Settings cog.
6. Turn the ring to select Nest app and press to open it.
7. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
8. Follow the remaining steps in the Nest app.

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.
 

Thanks for the guide, @David_K.

@Wrenchr, how's it going? Were you able to do the steps above? I'd be glad to hear from you — We'd like to make sure everything is working.

Regards,

Mark

[Markjosephp]

Hi Wrenchr,

I don't want to be a nudge, but I'd like to check if you were able to get your thermostat working. Feel free to reach back if you still need help.

Thanks,

Mark

[Markjosephp]

Hello Wrenchr,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best regards,

Mark