11-06-2022 07:03 AM - edited 11-06-2022 07:05 AM
my wiring is set up as shown in the picture but the instructions on the app say its incompatible. is there an alternative way to hook it up and still have everything working?
11-09-2022 04:49 PM
Hi haringtiti,
Thanks for posting ― let's get this sorted out.
To help us get a better picture of what's happening, do you mind sharing a photo of what error you're getting on the app?
Best,
Mel
11-09-2022 05:04 PM - edited 11-09-2022 05:07 PM
the only message i got was during the initial setup where i chose my wiring colors and got a message that it was incompatible. i got this thermostat for free with a promo so theres no real loss if its not possible to connect it with my existing wiring.
thanks!
11-09-2022 05:24 PM
Hi haringtiti,
Wire labels such as that of your system indicate a proprietary system.
Proprietary systems usually only work with thermostats made by the same manufacturer. But some proprietary systems may also have the option to use standard heating system wires. Contact a local pro and have them check if your proprietary system can be rewired to be Nest compatible.
Best,
Mel
11-12-2022 05:26 PM
Hey haringtiti,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Mel
11-13-2022 05:32 PM
Hi haringtiti,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel