locked out of Nest thermostat and the device was previously removed from the app

[Stayactive]

Hello, we've been locked out of our thermostat and the device was previously removed from the app so i cannot reset that way. How can i work around?

[David_K]

Press your thermostat > Settings cog > Reset > All Settings.

After resetting to defaults, you’ll need to set it up and add it to your home in the app again just like you did when you first installed it.

[aatienza]

Hey Stayactive,

I'd like to jump in here and check if you've seen davidking's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now? 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba