m15 Error after multiple reset attempts

[Fixeshousestuff]

Hi, 

I am back,  I still have a problem with my nest thermo stat. 

I have done multiple reset attempts, and my nest thermostat cannot find the wifi in the house. 

I have tried resetting the device, restoring it to factory setting and starting over.

None of these have made a difference.  I have checked voltages. 

Is it just broke?  I am moving in permanently in two weeks, so if I need to buy a new one I can.

Thanks,

Fixeshousestuff

[Fixeshousestuff]

I forgot, I have seen two errors m15 and W5 depending on when I look at the device. 

[MelbaDT]

Hey Fixeshousestuff, 

I'm sorry to hear about your Nest thermostat but thanks for trying those steps already. 

A few questions — what specific Nest thermostat is this? When and where was it bought? Also, what country are you in?

Best, 

Melba

[Fixeshousestuff]

Hi, 

It was bought in 2019 from Home Depot in Pleasantville NY.  I am in the USA, and the thermostat is in Orleans, VT at our farm house. 

I am moving there on 8/17 permanently. 

I think it is a gen II but am not sure. 

[MelbaDT]

Hey there, 

Gotcha and thanks for this added information. Could you fill our this form and let me know once you're done: https://goo.gle/3BICUaB

Best, 

Melba

[Fixeshousestuff]

Good Afternoon,

I have completed the form. 

VR,

a.

[MelbaDT · Accepted solution]

Hey there, 

Thanks — I've got your form and had it escalated over to our higher level of support. Please check your inbox from time to time as someone will be reaching out to you soon. 

Best, 

Melba

[MelbaDT]

Hey Fixeshousestuff, 

Sorry for the delay here but one of our higher level of support just sent you another email for your replacement options. Please reply back to it as soon as you're able to. Also, we'll go ahead and lock this thread. Let's continue the conversation through email instead. 

If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba