10-14-2021 12:53 PM
A month or so ago nest thermostat lost wifi connection. Presents W5 error. Have tried all steps recommended for resolution with no success. Found article online that indicates this is a known issue and that it may not be possible to resolve and I need to contact google tech support but the online support is a merry go round, you go through the prompts only to be redirected to the question tree where you first started. Hope someone can help. I must have remote access to the thermostat.
Answered! Go to the Recommended Answer.
10-16-2021 08:48 AM
Was able to reach Google Nest and they're sending a replacement thermostat. Thanks all
10-15-2021 03:52 AM
UK or USA
10-15-2021 11:03 AM
Uk
10-16-2021 04:13 AM
I don't know what number you rang, but Nest direct are easy.
Ring them and all you need is the Thermostat section choice 3
I have just tried it, and got through straight away. [12.12 Saturday]
10-16-2021 08:48 AM
Was able to reach Google Nest and they're sending a replacement thermostat. Thanks all
10-18-2021 03:05 PM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS