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nest thermostat installation "Problem connecting to cloud" at supplemental nest terms screen

Community Member


Frist, thanks in advance for your time and attention,

I have had Google Home since 2016. Have added third party smart bulbs to the Home App. Using Xfinity Internet modem + WiFi router ,

I have tried everything I can think of to install a Nest Thermostat. Reboots, resets, reinstallations, as a "New device" and a "works with Google" but nothing works (I did not have a previous nest account) after scanning QR code and agreeing to Supplemental Nest terms I get this every time:

"Problem connecting to cloud...Please try again later" 

Please help!


Community Member

Did you find a solution to this?  I'm having the same issue at the same point in the process of setting up my thermostat.


Community Member

Yes, I just returned the nest via Amazon.

After a lot of searching I found this article:

Google: Read my lips. You cannot link up a G Suite account with Nest smart home gizmos



Community Member


I have a personal account in Google. No G suite but still have the same problem. 
When trying to add a  Nest Thermostat , in the Google Home app, after I scan the QR, it tries to create a network and always returns the message “problem connecting to cloud”

Community Member

Is there an answer to this problem?  I’ve searched forums etc but still haven’t found an newer to a problem that seems to have persisted for quite some time.  Please, how do I get around this “problem connecting to cloud”?