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nest thermostat

ralphhalvorsen
Community Member

I installed 3 nest thermostats and they will not connect to my wi-fi. I've followed all the troubleshooting that I saw listed without any luck. Is there a way to contact someone to help troubleshoot this issue? Thank you.

9 REPLIES 9

Sc
Community Member

Me too!!!!!

Sc
Community Member

This is so frustrating and I’ve tried the router over and over again. It won’t find any WiFi networks on my nest upstairs while my downstairs nest is running perfectly normal. The family is mad that I keep disconnecting the router and nothing is working. Now that I’ve reset the nest upstairs I also cannot get a “key” to be able to reestablish it in the app. 

Sc
Community Member

I’m kind of wondering why no one from Google has responded. It’s now been another 24 hours. My Nest still doesn’t find any networks. Not even when I type in my hotspot or my home wifi name. It doesn’t make any sense. My downstairs Nest is operating fine on wifi. Both were purchased and installed less than 2 years ago. This is not ok. I need resolution. 

Towanda
Community Member

Me too. Help!!!

Sc
Community Member

@Towanda it seems no one will help us here. Google has set this up so poor souls like you and I can try to get an answer from other users of their product. It seems no one from Google monitors these message boards to respond and I haven’t been able to find any customer service phone number or email address either. My nest upstairs never returned to functioning through wifi while my downstairs nest continues to work fine that way. I manually have to change the temperature on the one upstairs ever since my first post here in this chat. I believe this community forum is simply that, a forum where other average people can maybe help you but it is not a Google help desk or anything. 

Sc
Community Member

@Towanda  after I responded to your message I saw a “? Help Center” icon at the bottom of this screen. Through that, I was able to ask for Google Support to call me and they are sending me a replacement!  Yeah, Google!

Sc
Community Member

@ralphhalvorsen there is a Help Center button at the bottom of this page and you can have them call you for help. They helped me because I wasn’t able to fix it on my own. It turns out mine is legit broken so they’re sending me a new one!

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake