thermostat needs to shut down to recharge its battery

[santhuch]

I have recharged for 2 hours my 3rd generation nest thermostat and still light is blinking while charging.

When I put it back to base and its shutting down by saying "thermostat needs to shut down to recharge its battery"

Any idea what's going on? How do i know it battery is completely dead?

or how do I forcestart it ?

[ThuanNguyen]

This week I have the same problem with my nest 3rd Gen thermostat after 3 months of use. The technicians try everything but same message persists then they must change the thermostat to 4th generation.

[GabrielaG]

Hi santhuch,

Thanks for reaching out to the community. I am sorry to hear your Nest Learning Thermostat 3rd gen is shutting down after you recharge the battery, but there's no need to worry; I'm happy to assist you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

• When did the issue start?
• What other strange symptoms have you experienced since the problem started?
• Can you please send me a picture of the Nest Learning Thermostat 3rd gen wiring?
• Do you see blinking lights on the Nest Thermostat? If so, what color is the light?

Any additional details you can provide will be helpful.

Regards,

Gabriela