thermostat passcode

[bernadette]

Lost wifi connection and then my thermostat froze. I read about removing it and re-adding it. I went to re add it and it asked for my passcode on the thermostat. I can't remember the passcode on the thermostat. I can't re add it to the app without the passcode to unlock the thermostat. I have access to my app ect. just not the passcode on the thermostat itself. The thermostat is no longer a listed device to access its settings. Please help 

[Ashepherdson]

You will either have to factory reset the thermostat, which will result in complete data loss, or contact nest support directly for help.  Sorry, wish I could help more!

[David_K]

Hi bernadette,

If you don't know the PIN and can't reset it via the app, you will need to reset it. Let's try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw the responses from Ashepherdson and davidking, thank you both so much for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Hilary]

Hey Folks

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary