theromstat unable to connect to wifi

[Beautiful1]

how can i speak to a live person?

[Beautiful1]

I guess not.... no reply... great customer service

[Jenelyn_O]

Hi Beautiful1,

Thanks for reaching out. I'm sorry for the delay. I'd like to help. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Do you see any messages or codes on your thermostat or in the app? You can check out this support article for more information on how to troubleshoot this kind of issue. 

Also, you can visit this link and follow the prompt there to get a representative over the phone through chat or call. 

Best,

Jenelyn

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn