unable to log in to my nest account

[mxb]

I migrated my Nest account to Google some time ago - I can see that on the Nest app on my phone. However, when I try to log in from a web browser, it just kicks me to the log in screen again. This happens on multiple browsers. When I ask to reset my password on the Nest account, I never get the reset email.

I've seen other people complain about this. It seems like a basic function that needs to work.

[David_K]

If you migrated your account, are you using the "Sign in with Google" button on home.nest.com. What happens when you do that?

[mxb]

I am presented with a list of Google accounts to choose from (I have a few). I select the account and I am immediately sent back to the sign in page. 

[David_K]

Does it do the same thing if you try in an incognito/private browsing window?

[beachboys68]

it ask me to sign with google , but every pass word I put in does not work HELP

[Jenelyn_O]

Hi beachboys68,

Thanks for reaching out. Were you already try choosing sign in with Nest instead of Google? If not, please do so and use the same credential you're using. If the issue persists, continue by selecting forgot password, and follow the prompt. 

Keep me posted.

All the best,

Jenelyn

[mxb]

Thanks for the offer of help, but I'm done wasting time on this. Too bad Google doesn't support their products.

[willielassiter]

i am having the exact same problem..... how does a paying customer get support for google products?

[David_K]

Here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.