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[Dcalle98]

I installed my nest, everything was fine then stopped working.  It started saying error on my phone app then went complete dead, can someone help.

[CoolingWizard]

We need more information to help you best.  
1. what is the model of your nest thermostat? Nest? Learning thermostat or basic thermostat.

2. Please post the picture of the old thermostat wiring base before you disconnect the wires.

3. Post a picture of the Nets backplate showing where are you attach the wires.

4. You can remove the display, turn it over, and and charge it for 24 hours of using the USB connector on the back

Ken, The AC Cooling Wizard

[Jenelyn_O]

Hi there,

Thanks for reaching out. Could you please share with us the information asked by CoolingWizard? It will help us to move forward. 

I appreciate your help, @CoolingWizard.

Best,

Jenelyn

[Markjosephp]

Hello Dcalle98 ,

I'm checking back in. Were you able to do the steps shared by Ken? I'd be glad to hear from you, and we'd like to make sure everything is working.

Regards,

Mark

[Markjosephp]

Hi there,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Regards,

Mark