Hi @Pebble and @Vincent . I would be happy to try and assist if you still require it.
Make sure to try and restart the thermostat by going to Settings> Reset> Restart.
If the message still persists you can fill out this form so I can gather your details securely, and let me know once you've done it https://bit.ly/3oVDg4g . Make sure to include the display serial starting with 09A for the 3rd generation or 15A for the E version, the email associated with your Nest account and your full post address.Make sure to include your forum username in the "Social Handle" field.
