w5 error nest thermostat

[jeff634]

hi we have the w5 error on google thermostat we have tried all solutions and same error we need a replacemt but its very loopp loop no contact phone number for uk any ideas

[David_K]

First try these steps:

Troubleshoot a Nest thermostat w5 code - Google Nest Help

If the issue persists after trying those steps, contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

As it mentions in the article, the best thing to do is have your thermostat’s serial number ready to give to the support agent before you call. To find your thermostat’s serial number, pull the display off the base and flip it over. The serial number is above the QR code on the back of the display. Be sure to mention to the agent you've already tried restarting the thermostat.

[Vladut]

Hi @jeff634, thank you so much for reaching out! I'm so sorry for any inconvenience caused by this! Did you manage to check the steps offered by @David_K ?

@David_K thank you so much for offering the steps.

[AlexD]

Hi, I wanted to check in. Do you need further assistance? If so, make sure to let us know here.