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1st gen google wifi not connecting to network

SirChartonson
Community Member

My google wifi point started flashing red.

I looked up online and it said that this is because of a technical issue and the point needs factory reseting.

I factory resetted the device and tried to re-add it to my network.

I get to the stage where it has connected to it and is trying to setup the mesh network, however it fails (seems to just time out).

As an added bonus the internet won't work even if I just hit cancel after it fails to setup the mesh network, I have to turn off the wifi point and then the internet works again.

I have tried connecting it 3 times, and all times fail at the same stage.

 

I have 3 1st gen wifi points (1 broken) and 1 google nest H2D wifi router.

 

Any help would be appreciated, thanks.

1 REPLY 1

PatrickP_Viking
Gold Product Expert
Gold Product Expert

Hey @SirChartonson .

iOS has known issues during setup due to default enabled settings. Please see the below:

Troubleshoot setup with iOS 

Please let me know if this solves the issue or if you are in need of further assistance.