9 digit code cant be entered into Home app which is asking for an 8 digit code.

[Nomi1ne]

Moved recently unable to setup the wifi point. Home app asks for a 8 digit code. My point has a 9 digit code. QR code doesn't scan either. The webpage "http://192..."to manually connect SSID doesn't load. 

Everything was working fine until last week at the old home. Almost as if Google designed the new Home app to force people to buy new hardware.

[ByronP]

Hi Nomi1ne,

Thank you for posting here in the community. I'm sorry that you are unable to set up your Nest WiFi point. I understand how frustrating it is when the app tells you to enter an 8-digit code but your device has a 9-digit one. Help's here.

Please review the following article about setting up Google WiFi. There are a few options and recommendations on how to enter the setup code.

Let me know if you need more assistance.

Regards,

Byron

[Nomi1ne]

Thank you for respond. Don't you think I would have tried Googling how to do that. That article is useless! 

[ByronP]

Hi Nomi1ne,

Thank you for posting. I'm sorry for the misunderstanding; we would like to help you out with this concern. But not to worry, let me check other options.

We would like to deep dive and investigate the issue; please fill out this form, and our specialist team will reach out to you via email for further assistance.

Let me know once you're done.

Regards,

Byron