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Access Point returns Something went wrong

Venky
Community Member

When trying to add access point, it was able to connect to internet but in the course of the setup process when trying to add wifi point to wifi network it returns Something went wrong.

 

Tried restarting & factory reset for modem, router and access point but still the same issue.

 

Any help would be appreciated. Thanks in advance.

1 Recommended Answer

Venky
Community Member

For some reason , it all started working today.

Looks like the system did some kind of updates and that fixed the issue.

 

View Recommended Answer in original post

7 REPLIES 7

stanleyh
Community Member

It's a known issue by Google. The problem is the Google Home app for Android. In the meantime there is a temporty fix for this. By using a iPhone and using the Google Home app on the iPhone will fix this issue.

Venky
Community Member

Thanks for your response.

Is there any incident/ticket with google to fix this issue?

The strange thing is Google access point Settings in google home app returns unavailable to load.

Venky
Community Member

For some reason , it all started working today.

Looks like the system did some kind of updates and that fixed the issue.

 

AbigailF
Community Specialist
Community Specialist

Hey there folks,

Thanks for the help, @stanleyh

 

@Venky, thanks for posting. We’re aware of the issue and based on what we’ve seen so far, it should be working fine again now like you saw yesterday. We’re still gathering more data about the issue and we’ll share more details once we have them. Let’s monitor it for a few more days to be sure it doesn’t happen again. I’ll keep this thread open, you’re free to reply if you have any other questions for now.


Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hi Venky,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

Venky
Community Member

Hi , Its working fine. No issues. This thread can be closed.

AbigailF
Community Specialist
Community Specialist

Hello Venky, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers, 
Abi