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Adding any mesh to Google Wifi is killing the network

Jfritton74
Community Member

So this is pretty frustrating.

I bought a Google wifi 3 pack roughly 2 weeks ago, set it up and it worked great out of the box. I have one puck at the modem, one on the opposite side of the house (roughly 75 feet) and one upstairs in the office (Roughly 75 feet and up a floor). On a mesh test all signals were great, download speed to the router was roughly 450 Mbps and I was getting 250 - 350+ Mbps anywhere in the house on wireless. I only have 5 devices connected.

Yesterday, all of a sudden, everything slowed way way down. There's been no changes in locations of the pucks, no changes to the house, no new appliances or devices, etc. My download speed to the primary router is still 450 Mbps based on the google home speed test, but now using a speed test on my phone, I'm only getting 1 - 2 Mbps anywhere in the house, even five feet from the primary. The internet is basically unusable.

I tried all the advice, like a 5 minute shut down and restart, no luck. I then factory reset everything, and set everything up again, no luck. Still 1 -2Mbps anywhere.d

Now here's where it gets interesting: I factory reset all the pucks, including the primary at the modem but instead of setting up all the pucks, I just left it at the one puck at the modem. After restarting after setup, I am getting ~450 Mbps on wireless 5 feet from the router, 360Mbps at the opposite end of the house where the second puck *used* to be, and roughly 50 Mbps upstairs in the office where the third used to be.

I then set up the second puck at the old location and everything is right back to 1 -2Mbps anywhere in the house. It stays that way until I factory reset everything again, set up just the primary puck again, and then restart it. Then it's back to normal. It seems that adding any kind of mesh screws up the whole system. Same thing happens if I try just the third puck. (I checked to see if one puck was defective and screwing everything else up)

There's no changes to the environment from what it was two weeks ago when the mesh was working great and I had fast speeds all through the house. I haven't changed any network settings and it's all what it comes with out of the box.

Since I just spent a good amount of money on this system, I'd appreciate any help before I have to trash it and go try a different brand. Thanks in advance.

51 REPLIES 51

If you just got the setup, take it back, get your money back and run for the hills. Get a different kit.

Potterdood
Community Member

TO ANYONE THAT IS RESEARCHING IF YOU SHOULD GET THE GOOGLE WIFI OR NEST WIFI, DO.NOT.WASTE.YOUR.MONEY! You may buy it and hook it up and it work like it's suppose to but I can assure you once that return perioid is over and you start experiencing these problems you will regret your purchase. This has to be one of the all time worst decisions I have made tech wise.

sirblund3r
Community Member

Did Google officially acknowledge this back in 2021, say they were "working on a fix", and then this just fizzled? They can't figure it out? "lol sorry"? 

Is this a joke? 

Hello? Does anybody at Google want to chime in here? @AbigailF ??? 

I'm $300 into this system and it's really looking like I'm going to have to... throw it in the trash? 

Why is Google continuing to sell these if they've LITERALLY GIVEN UP ON THE MOST BASIC OF FIXES? 

I bought gen 1 when it was brand new and I bought gen 2 thinking it would be a better experience and it was just as bad after the return period, so I feel your pain. I have my gen 2's listed on marketplace and not even 1 person has messaged me about them, that tells you all you need to know right there, hardcore trash and google doesn't even care to try and fix their problems, just make a new model but still has the same issues.

AbigailF
Community Specialist
Community Specialist

Hi everyone,

My apologies for the late response. I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Abigail -- This (the original post here) was a "known" issue that Google was "working on" back in October 2021. Virtual silence since then. How about starting with a simple update: Was that issue FIXED? Is it still being "worked on"? Or has Google abandoned the issue? Has to be one of the three. 

And, while you're here, in addition to the above issue, one of my routers (Google Nest Wifi AC2200) has suddenly started... restarting itself randomly about every 10 minutes. Amazing! So usable! Such a great product!

ExGoogCustomer
Community Member

Same here, we have 5 google nodes and they used to work well, now they turn red and work like crap. I'm taking them back to Costco, so frustrating. Going to bite the bullet and buy the Orbis because we have a bigger house 3500+ sf.  

I have 0 regret buying my Orbi, they work how a mesh is suppose to. Can't even sell my used ones for 200 and I paid over 450 lol

ExGoogCustomer
Community Member

Community specialist seems tone deaf.

JeffGrace
Community Member

Pathetic....anyone want to buy a google nest paperweight?

rickangeles
Community Member

Glad to see the fine folks at google are working hard to solve this problem!