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Adding new Wifi point (original 3 US, adding a UK point)

SPA
Community Member

I'm trying to add a third Wifi point to my existing network. (Initial 3 have been bought and purchased in the US, fourth is now in the UK, not sure if that is an issue) Not sure on the "Gen label" either, Gen 1? The round ones, not being Nest...

The APP finds the point, asked me to scan the barcode but then fails to connect.

First prompt is "Google Home" Wants to Join Wifi Network Set up 15....?

I click on Join

Error message is "Unable to join the network "setup15..."

Not really sure what to do? I want this to be aded to my network, not start a new one?

Any ideas?

Many thanks!

4 REPLIES 4

olavrb
Gold Product Expert
Gold Product Expert

Due to different Wi-Fi regulations around the world (frequencies, signal strength etc.), combining EU/ UK points with US points won't work. Your only option for a reliable setup is to have all your equipment match the region you're in. So either US or UK pucks only. There is a lot of posts about this, so just search here or on Reddit if you need more info.


I don't work for Google. I'm here to help and learn more.

Jeff
Community Specialist
Community Specialist

Hi, SPA.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, all.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks