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App no longer sees Wifi points, says internet down - but it's all working fine

WadeCali
Community Member

I was about to use the app to look up the details of my network; I've been thinking about adding another access point.

I fired up the app and it said my network was offline, and only one of the points was available. I physically confirmed all the points are working fine, and I'm connected to wifi with all my devices without any issue.

I tried restarting the app, and no luck. I reinstalled the app, but no love there either. 

I even fired up the old Google Wifi app on my android tablet but it's reporting the same issue.

1 Recommended Answer

EdwardT
Community Specialist
Community Specialist

Hi WadeCali,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with the Google Home app seeing your Google Wi-Fi devices. To isolate the issue, could you try rebooting your Google Wi-Fi points to refresh the connection?

 

Let us know how it goes.

 

Thanks,

Edward

View Recommended Answer in original post

6 REPLIES 6

WadeCali
Community Member

Clicked gear icon in app, entered the password got this error:
"An error occurred updating your network, please try again."

Model: NLS-1304-25
Version: 13729.57.27

EdwardT
Community Specialist
Community Specialist

Hi WadeCali,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with the Google Home app seeing your Google Wi-Fi devices. To isolate the issue, could you try rebooting your Google Wi-Fi points to refresh the connection?

 

Let us know how it goes.

 

Thanks,

Edward

WadeCali
Community Member

Thank you! When all else fails, reboot! (usually that should be step one!)

EdwardT
Community Specialist
Community Specialist

Hi WadeCali,

 

Thanks for the update. Glad to hear that rebooting the devices solved it. Please let us know if you have other questions and concerns. We're here to help.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi WadeCali,

 

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi WadeCali,

 

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward