Can not get in touch with my 2.4 ghz network

[Geir58]

After a restart of my Google Wifi network, I can not get in touch with my 2.4 ghz network. Have tried to move far away from home without succeeding in obtaining the net. Does anyone have any tips?

[Juzdu]

Does the device you're trying to get a 2.4ghz connection on also have 5ghz, and you're trying to get it to connect to 2.4 only for some reason?  It's difficult to force a choice with the way Google has integrated the 2 channels into their wifi, they leave it to the device to choose the best frequency/channel.

To understand the issue better, you could try putting some kind of wifi monitor app on your phone, one that shows the 2.4 & 5ghz signals and their channel, you'll get an idea of the strength of each at various distances from your wifi signal.  Personally I use Wifi Monitor:

https://play.google.com/store/apps/details?id=com.signalmonitoring.wifimonitoring

[Geir58]

Thanks for your tip! The reason why I need to get the 2.4 grid is because I have devices related to control of heat and light in the house and these need this grid to be able to connect.

[Jeff]

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

[Jeff]

Hey, everyone.
Just to give some more info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.

[Geir58]

Sorry, probably a stupid question but still: does this update happen automatically or do I have to do something myself? And where do I find that number?

[Juzdu]

It does happen automatically, you can't manually apply it. You can see your current software version by going into Google Home and opening your router device, then click the gear icon top right for settings, and it's under "Wifi information".

[Jeff]

Hey, everyone.

I just wanted to circle back and check in. Are people starting to see the update, and if so, are you seeing any differences in your network? If you haven't received the update yet, everyone should have it by next Monday.

Thanks.

[Jeff]

Hi, all.

By now everyone should have the update. If you are seeing issues, try restarting your network via power cycle and see how things run from there. If the update hasn't installed yet, it will after the power cycle, so if it takes a while to boot up, just wait it out. Let me know if you aren't seeing improvements at this point.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

[Juzdu]

If you have devices that can only use 2.4ghz then they should have no trouble connecting to your Nest Wifi, it uses both frequencies by default and you can't turn one or the other off.  Try that app and make sure you can see your 2.4ghz signal, otherwise you might have a faulty setup.

[seamusvibe]

I'm having the same issue. The home automation device gets the wifi information from my mobile device. Because I can't connect my mobile device via 2.4 to the Nest, I can't see the device I need to connect to. I just got Nest Wifi to replace my old network, but I've spent hours trying to get my smart home devices set up but doesn't look like it's possible. So it's going back. What a terrible design. I can see the 2.4ghz signal in wifi analyzer, but can't connect to it.