Can’t cast until I reboot my nest pro network

[Hbjeffry]

After a fresh router or nest pro network reset, all of my 4  chromcast devices show and are available to cast to. After a day or two, none of them show up or are available and I need to reboot my entire nest pro network again for them to show up. Everything works fine until a a day or two goes by. I have plenty of coverage and have a mesh setup  with 2 APs in my small 1000 sq foot condo. I have no issues with any other wireless connectivity. Any ideas what I’m dealing with? 

[Bbradford84]

This happens to me daily also

[ovidioj]

Hello Everyone, 

Thanks for reaching out about your Chromecast devices disappearing from the casting list after a day or two on your Nest WiFi Pro network. I understand how frustrating it can be when your devices become unavailable for casting. Thank you for your effort in trying to fix the issue on your own. 

To better assist you, I would like to know some information related to your Chromecast: 

• How far is the Chromecast from the router?
• How far is the customer from the TV when they try to cast?
• Is the internet connection stable?
• Has there been any change to the router settings?
• Are the devices connected to the same network?
  
  Here are a few possibilities and troubleshooting steps you can try:

Step 1: Check if the Chromecast firmware is updated. To check if the Chromecast software is up-to-date, look up the Chromecast build number. If it's not up-to-date, have the customer reboot their Chromecast device (unplug it from its power source, wait one to two minutes, then plug it back in) to attempt to receive the update.

Step 2: Check the proximity of the TV to the casting device (phone, tablet, or computer) and Wi-Fi router. Close proximity and minimized intervening obstructions (such as walls) allow for the best connection possible. Ideally, they should be less than 15 to 20 feet (4 to 6 meters) apart from each other, with one or no walls in between.

Please follow the steps above and let me know how it goes. Thank you.

Regards, 
Jorge

[Bbradford84]

Thank you @Ovidiu for a standard troubleshooting script.

1. my internet connection is great - 100/40 fibre.
2. My devices are no more than 10 metres away from the router.
3. I have hardware reset the google wifi pro, and my modem, and set the network up from scratch to troubleshoot - no changes there.
4. I have hardware reset all my google devices.  No changes there.

Google Wifi Pro.  Hmm.  What’s pro about it?  Will they bring out a Google Wifi Max or Google Wifi Ultra that will fix these problems / fool us into buying - to arrive back at the same problems of Chromecast  / Chromecast audio devices falling off / becoming unresponsive?

I note this problem has now been going on for the past couple of years and has not been fixed by 

Google.

[Hbjeffry]

• How far is the Chromecast from the router?

All 4 chromecast devices are within 15-20 feet of one of my 2  nest pro APs

• How far is the customer from the TV when they try to cast?

5 to 20 feet.

• Is the internet connection stable?

Yes, I have consistent 500 down and 20 up and all other WiFi connectivity continues when I’m having the issue seeing any of my chromecast devises available to cast to. (Example, from google photos)

• Has there been any change to the router settings?

No, nothing has changed.

• Are the devices connected to the same network?

Yes, they are all the same network/SSID. I have no other networks in my home.

Step 1: Check if the Chromecast firmware is updated.

All chromecast devices have been hard rebooted multiple times. ( power removed )

Step 2: Check the proximity of the TV to the casting device (phone, tablet, or computer) and Wi-Fi router.

As mentioned above, all devices are within 15 - 20 feet of one of my 2 nest pro APs. My home is only about 1100 square feet and I have one upstairs and one downstairs.

Please advise on next steps and additional findings. It sounds like others are having the same issues and are in the same situation as myself.

Thank you

[ovidioj · Accepted solution]

Hello Everyone,

Thanks for replying! I appreciate you following the troubleshooting steps.

To help narrow down the cause of the disconnections, can you confirm if other devices on your network (laptops, phones, etc.) are also stopping working and working until the reboot is done? or is it primarily the Chromecasts?

If only Chromecasts are disconnecting, this might suggest a software issue with the Chromecasts themselves. In that case, here's a form you can fill out to get further assistance from a dedicated expert and see what other steps or processes we can follow to fix the issue. 

Please let me know once you've submitted the form and if there's anything else I can help with in the meantime.

All the best,
Jorge

[Mattzy]

Just casting appears to be affected. I can also confirm it's only giving me problems with the Next WiFi Pro.

I've replaced these since posting yesterday as they are not worth having. A complete waste of money and a lesson learnt going forward. Note the casting is not the only issue these Nest WiFi Pro devices carry.

Since setting up a Netgear Orbi mesh network yesterday, I've not experienced this issue yet.

[ovidioj]

Hello @Mattzy,

Thanks for your reply.
I understand your frustration with the casting issues you were experiencing on your Nest WiFi Pro network. It's good to hear that you've switched to a Netgear Orbi mesh network and haven't encountered the casting problem so far.
While I can't comment on other brands, I appreciate your feedback on the Nest WiFi Pro. Your experience helps us identify areas for improvement. I would also like you to fill out this form to send feedback on your experience; Google would appreciate it. 

Please let me know if you have more questions. Thank you.

Regards, 
Jorge

[Mattzy]

• How far is the Chromecast from the router? Darted all around the property. Nest Hubs x3, Nest Speakers x2, Chromecast TV x2. All of which are within distance of each Nest Wifi Pro.
  
  
• How far is the customer from the TV when they try to cast? approx 5-7 steps away but sat next to a nest wifi pro.
  
  
• Is the internet connection stable? Yes, obtaining 936mb with a ping rate of 27ms
  
  
• Has there been any change to the router settings? Nothing recent but yes Wifi protected access 3 is enabled.
  
  
• Are the devices connected to the same network? Yes, all connected to the nest wifi pro mesh system.
  
  The Nest Wifi system has been nothing but a pain in the backside since they were purchased. I do not recommend these products. Google needs to learn from previous mistakes when it comes to updating these devices, not make them even worse.

[flook]

Happening to me as well for the lat month or so. Having to reboot my network every day or two to get the Chromecast devices to show up. These are devices I've had for years and have always worked fine and worked on my previous Google Wi-Fi and worked on the nest pro Wi-Fi for the last year.  I didn't change anything with the network and devices are within 20 ft of a node. Nothing has moved. 

[flook]

People on Reddit talking about the same issue.

https://www.reddit.com/r/GoogleWiFi/s/vNpuNAZp8j

[Bbradford84]

I’ve gone and bought UniFi. 
this is terrible as I only bought this google wifi pro 3 weeks ago!! I have all google speakers and thought it would work perfectly given it is the same ecosystem by the same vendor!!

This is terrible google have left out any granular settings for multicasting etc, or have failed to issue any software updates to fix the problems 

[Bbradford84]

Please everyone save your sanity.  Google are not quickly fixing these problems!

OH MY GOD.

i went and bought a Unifi Cloud Gateway router and Unifi U6+ wireless access point bundle. Set the whole thing up in less than 10 minutes (it had to update firmware).

OH MY GOD.

my google speakers all work flawlessly! No sound as they connect - the music just streams with not a problem!

I honestly cannot remember the last time I had it working as flawlessly like this.

the google wifi pro is going back to the store tomorrow. The google wifi pro is not fit for purpose. I followed all trouble shooting and reset it and devices many many times.

please save yourself frustration and buy something better than this google garbage!

[billygoatman123]

I too am having this issue.  We recently upgraded from gen 1 nest wifi to the gen 2 nest wifi pro 6e to take advantage of our high speed fiber internet.  Ever since, we have to reboot the entire wifi network because our chrome cast devices do not show up as an option to cast content to.  Also, they appear in the google home app, and we are unable to connect to them via the google home app.  We have tried rebooting the chromecasts and that does not work.  The only work around is rebooting the wifi entirely.  This is very disappointing since these are all google products and they seem to not work well together.

[tismondo]

I'm also having this problem.

To all those who have been offering solutions and troubleshooting recommendations: one important clarification is the chromecast-enabled devices are NOT disconnecting from the network. They simply become unavailable as cast targets. Whatever internal network joojoo makes cast devices discoverable seems to break after a few days, necessitating a network reboot. 

Detailed explanation:

When the problem manifests itself, if I ask my Google nest audio devices to play music, they start streaming without issue. The ARE connected to the network. But if I open my phone and press the cast button in the YouTube music app (or any other app), those same speakers do not appear in the "Cast to a device" menu as they should. 

Once I reboot my nest wifi pro, they reappear in that menu. But after a day or two they'll vanish again. 

[Bbradford84]

There are no solutions.

Google is not rushing to provide a software update that solves this problem.

Since I changed my router over to a UniFi ultra and bought a 6+ access point, I have no problems - everything works as a dream!

[Hbjeffry]

Anyone have this issue magically disappear in the last few days?  All of a sudden I’ve not seen the issue for the last 3-4 days?  Perhaps I have just not waited enough or my consistent testing is keeping them connected. Just curious if others  are seeing the same. Thanks! 

[flook]

Issues have disappeared for me as well.  Things have been fine for close to a week now.

[Hbjeffry]

 Nope, I was wrong, it’s back again today. Lost 2 of my 4 casting devices. I have a mixed device environment as well. 2 hdmi chromecast devices, one 5 month old TCL 58” google TV and one nest hub device. As mentioned by tismondo, the devices are connected to my network, they are just not discoverable. Come on Google, help us out!!! 

[Cheddar]

I have this issue as well. I have to reboot my entire Nest Wifi Pro network in order for the cast devices to show back up. Super annoying. It will be good for awhile. Awhile = anywhere from a day to a week maybe two if I'm lucky. I bought the Nest Wifi Pro thinking if I had a bunch of Google devices they should work flawlessly together but that isn't the case. Had the same issue with the first generation of Nest Wifi hoping the Pro was going to fix that - it didn't. Gonna have to look for something different that works. 

[Bbradford84]

That’s why I bought the Google Nest Wifi Pro - to keep harmony of google devices!  The “Pro” and my read on it on reviews (albeit old reviews now - 6 months and older) was that it was a decent spec of equipment!  

I think what has happened here, is that bad software (firmware) has been pushed out and as a result, all this misbehaviour is occurring with devices and the router itself.

Furthermore, having no granular controls certainly does not help end users tailor the equipment to their needs (ie. manual band channel steering, multicast settings, DHCP lease time settings, auto reboot, etc etc.)

[Hbjeffry]

I submitted a case directly with google support, They are “working on it” I’ll update this chat if/when I get any new info. 

[Cheddar]

I've even had issues where my work laptop is closer to my router and has a stronger signal but it sometimes connects to a different point that is further away. Which caused issues with video calls. I got to the point where I had to unplug the other point so it wouldn't connect to it.