Can't configure Google Nest Access point after moving house

[attaatta]

Hi, 

I recently moved within Switzerland (from German to French part of the country). 

I have bought in 2020 a Google Nest Router + Access Point from a Swiss shop (https://www.digitec.ch/fr/s1/product/google-routeur-et-point-dacces-wifi-routeurs-12509308?supplier=...). 

After moving, the router works well (I can connect to it's wifi) but my Access Point cannot be configured to connect to the router. It shows an error about the point not being build for the country I'm in. 

Upon reading on the internet, I find that the router country code is "DE" (from checking http://192.168.86.1/api/v1/status). 

I'm not sure if/how I should also check the country code of the access point. 

Any help is appreciated. 

[attaatta]

I realized that if my Google Nest router is disconnected I have the option to connect my Access Point directly to my ISP router. When doing this I see that the Access Point country is also DE, which makes me confused that I was having those error messages. 

At least now I have the google assistant functionality (but no wifi extension). 

[olavrb]

Are you connected to VPN on the phone you are using for setting this up with the Google Home app? That won't work.

Have you factory reset the Nest Wifi add-on point so it's ready for adoption?

• https://support.google.com/googlenest/answer/6246619?hl=en
• https://support.google.com/googlenest/answer/6191584?hl=en

What's in front of the main/ master Nest Wifi router, could it be that you are running double NAT/ modem not in bridge mode?

• https://support.google.com/googlenest/answer/6277579?hl=en
• https://support.google.com/googlenest/answer/6240987?hl=en

[attaatta]

Thank you for your answer olavbr, i had indeed reset both devices and tried bridge mode too pepper prior to asking the question and it didn't help. Given that at the moment  i only need the Google assistant functionality and not the router i will not retry right now. Thanks again for your help.

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@attaatta. thanks for reaching out. Please let us know once the results once you get the chance the try the steps provided by olavrb.

Thanks,

Edward

[EdwardT]

Hi attaatta,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Best, 

Mel

[attaatta]

Hi

I've seen these responses and i need indeed to try again the rest and the bridge mode. I'll come back with an answer in a few days

Thanks

[Jhonleanmel]

Hi attaatta,

Thanks for letting us know. Take your time, I'll be waiting for your update.

Regards,
Mel

[Princesss]

Hey there,

Chiming in-- have you already tried the suggested steps? Let us know, otherwise we'll be locking the thread.

Best,

Princess

[Jhonleanmel]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel