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Can’t setup Google Nest Router after factory reset

Dursua91
Community Member

I had to factory reset the google nest router due to being offline constantly. ISP Spectrum indicated their line is up and running. When I factory reset the router it’s pulsing white and based on the guide it’s ready for setup but whenever I click on add device to my home it’s unable to find the device(Google Nest Router. It just fails on the “looking for devices”

ive tried disconnect the power and Ethernet from the router and modem multiple times but still unable to work. 
I’ve tried uninstalling  and reinstalling home app but no good as well.

The router is next to my modem 

7 REPLIES 7

PatrickP_Viking
Gold Product Expert
Gold Product Expert

Hey @Dursua91 .

Please see the below to manually factory reset the Google Nest devices. The second article addresses issues when setting up using an iOS device caused by default settings enabled by Apple;

Factory reset your Wifi device 

Troubleshoot setup with iOS 

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

@PatrickP_Viking, I appreciate the help you've given.

@Dursua91, I wanted to follow up if you've tried the steps above. Let me know if that helps or not.

Best, 
Lovely

Dursua91
Community Member

Hi,

 

 yes it works when I Factory reset on the actual router rather than on the app. However, I am still experiencing constant offline with the router and WiFi points. It’ll occur 2x a day

LovelyM
Community Specialist
Community Specialist

Hey Dursua91, 

Thanks for letting us know. Please fill out this form so our support team can get in touch with you over email. 

Cheers, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hi again Dursua91, 

I just wanted to follow up again. Did you happen to get that form filled out? Let me know if you have questions about it.

Kind regards, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hello again Dursua91,

I'm still waiting for you to submit the form to us so we can reach out to you and take a closer look into the issue that you are having.

Best, 
Lovely

AbigailF
Community Specialist
Community Specialist

Hey there,

 

I’ll be closing this thread in 24 hours. If you still need assistance, feel free to create a new thread.
I appreciate your help here, @LovelyM.


Thanks,
Abi