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Cannot connect to 6g band on the nest wifi pro

seanxiaoxiao
Community Member

Hi there,

I recently bought the the 3 pack nest wifi pro, all other went pretty fine, except that I cannot connect my iphone13 pro to the 6g band. As I search for the spec of wifi on iPhone 13 Pro, it has Wi‑Fi 6 (802.11ax) with 2x2 MIMO on, meaning if the router support 6g band, it should connect to it?

However, no matter how close I put my phone to the router, the band is showing me 5G all the time. Do I miss anything to enable the 6g band? I already turned on the WAP3, but I still fail to connect to 6g.

Let me know how to fix this issue, thanks.

1 Recommended Answer

Yes, WiFi 6 = 2.4 GHz & 5 GHz, with enhancements to enable channel width, bandwidth, and throughput improvements.

Wifi 6E = 2.4 GHz & 5 GHz above enhancements, PLUS 6 GHz

View Recommended Answer in original post

10 REPLIES 10

River1
Community Member

The only Apple device that supports Wi-Fi 6E (6 ghz Wi-Fi) is the new M2 iPad Pro

olavrb
Platinum Product Expert
Platinum Product Expert

If you check the details of the saved network on your iPhone, it probably says it's connected with WPA2? A client will jump between 2.4ghz, 5ghz and 6ghz, but not between WPA2 and WPA3. And 6ghz requires WPA3.

Solution should then be to forget the saved network from your iPhone, reconnect making sure you use WPA3.


I don't work for Google.

Canebrake15
Community Member

Like River said, unfortunately your phone doesn't support WiFi 6E (6 GHz band). The iPhone 13 Pro supports a maximum of WiFi 6 or 802.11ax (5 GHz bands)

I see, so 802.11ax is a 5G band, I thought it is a Wi‑Fi 6 and should be using 6G band

Yes, WiFi 6 = 2.4 GHz & 5 GHz, with enhancements to enable channel width, bandwidth, and throughput improvements.

Wifi 6E = 2.4 GHz & 5 GHz above enhancements, PLUS 6 GHz

AbigailF
Community Specialist
Community Specialist

Hey everyone,

@olavrb, thanks for lending a hand.
@seanxiaoxiao, you could reach out to your phone’s manufacturer to confirm if the specific model that you have is capable of connecting to 6 Ghz bands. Let us know if you have any other questions or concerns as we’d love to help out.


Cheers,
Abi

Jeff
Community Specialist
Community Specialist

Hi seanxiaoxiao,

I just wanted to jump in real fast to see if you saw Abi's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

seanxiaoxiao
Community Member

Thanks, I think I got the good answer.

Hey seanxiaoxiao,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread now. Don't hesitate to create a new thread if you have other questions or concerns as we'd love to help.

Best,
Mel