Cannot setup Google Wifi

[vvcortazar]

When trying to setup the Google WiFi during the creating Wi-Fi page it stops and an error message that the connection with the device failed appears, I tried setting up another Google WiFi device and using another phone to set it up but got the same results. 

I also tried a factory reset of one of the devices but can't get past that step. 

How can I set them up?

Regards, 

[EdwardT]

Hi vvcortazar,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google WiFi. I see that you already tried some troubleshooting steps to resolve this. I'd love to know more about this and I have a few questions:

• What;s the light status of your Google WiFi point when you get the message?
• What's the OS version of the device that you're using to set it up?
• Have you tried doing a 2 minute power cycle on your Google WiFi device?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi vvcortazar,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[EdwardT]

Hi vvcortazar,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[vvcortazar]

Hi, after a lot of thinkering i gave up and switched to another mesh system.

Regards,

Victor

[EdwardT]

Hi vvcortazar,

Thanks for the update. We're sad to see you go. Let us know if you have other questions and we'd always be glad to help.

Thanks,

Edward

[EdwardT]

Hi vvcortazar,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks