Canon Camera image.canon won't upload photos

[kbleicher32]

I'm trying to upload photos from my Canon R5 Mirrorless camera using the onboard software and Canon's "image.canon" server solution.   The camera connects to my Google mesh network, but it won't allow the camera to upload the photo to the server.

Everything works fine when I use my phone to tether (and I point my camera to that network).  But something is clearly amiss with transferring files over the Google mesh (and perhaps other mesh networks too).   As evidenced by this thread on the Canon forum:  

https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/EOS-R5-does-not-connect-to-image-cano...

I've seen other threads that also tend to highlight mesh as being the culprit.

I've tried the guest network, various reboots, etc. etc. etc.   No joy.

[Jeff]

Hi, kbleicher32.

Sorry to hear about the file transferring issues. As a photographer myself, I know how frustrating it can be to have file management held up for any reason. Let's see if we can sort this out for you. I do have some questions to try and narrow in on what might be happening.

• Do you get any error messages when the files fail to transfer?
• Do you have any issues accessing the server with other devices, or is it limited to your camera?
• Do any of your devices fail to connect to your WiFi network?
• Have you changed any DNS settings on your router by any chance?

If you can give me a bit more detail, we can go deeper on troubleshooting steps. I look forward to hearing back.

Thanks.

[kbleicher32]

Hi Jeff, sorry I missed this earlier...

- No, there are no error messages.  Rather, the camera appears to go into the transfer state and just sits there.  No files are uploaded to the site.

- This application is *specific* to my camera.  I'm using Canon's on-camera software to transfer data to their servers, so there's no other means of accomplishing this using a different mechanism or source.

- No, the devices seem to connect to the WiFi network just fine.  Other operations aside from file transfer seem to work, so I don't think it's general connectivity issue.  It appears to be limited to the file transfer itself.

- My wireless hub should have the default DNS settings ('Automatic', specifically)

Also, I do *not* have IPv6 enabled, though it was an option for the camera and wifi mesh.  It didn't make a different (as I had guessed), so I turned it back off.

There were some reports that this may be more successful over 2.4 GHz rather than a 5 GHz (as some users were having more luck on their guest network, and this was probably why), but the Google WiFi mesh obscures the differentiation and it's not clear to me how to differentiate one from the other (it's not like I can give each frequency their own network name as some other routers allow).

Thanks!

[EdwardT]

Hi folks,

@Jeffrey, thanks for the help!

@kbleicher32, how's it going with your Google Wi-Fi? Still need our help?

Thanks,

Edward

[kbleicher32]

Yes, I never could get it to work.  I can tell that the camera connects to the Internet, but the file transfer refuses to start.  Others on the Canon forums say the same thing.  After a number of tries, and playing with available options I finally gave up and just used the physical SD card with a card reader :-(.     Again, if I tether with my phone over my T-Mobile network it works perfectly (as it does with others on the Canon forum), but it just won't work with the Google Mesh network.  Thank you!

[kbleicher32]

@EdwardT , please see the reply I just sent to @Jeff, above... Thanks!

[EdwardT]

Hi kbleicher32,

Thanks for the added information. To isolate the issue further, please try the following steps and let us know if there are any changes.

1. Open the Google Home app .
2. Tap Wi-Fi Settings Advanced Networking.
3. Tap DNS.
4. Select Custom, then enter 8.8.8.8 and 8.8.4.4.
5. Tap Save .

Let us know how it goes.

Thanks,

Edward

[kbleicher32]

Will do, I'll give that a shot, though I'd expect they're the same value hidden under defaults since those are the Google DNS servers, fair?   I'll test it, however; stay tuned 🙂

[kbleicher32]

Wow, either I was doing something wrong in the past, or the DNS change made the fix.  Which would be really surprising. What would the hub be using as default if not 8.8.8.8 / 8.8.4.4?   Seems like that would *be* the default, no?

[kbleicher32]

Sorry, I spoke too soon.  I was always able to transfer locally from my Canon R5 to my iMac on the same WiFi network.  What's *still* not working is sending the from the Camera to Canon's servers in the cloud.   That's still not working.   But again, it does work when I use my mobile network via a tethered phone.

The camera is throwing error 127, which is likely meaningless here, but just in case.

[EdwardT]

Hi kbleicher32,

Thanks for the update. To further isolate the issue, I would suggest reaching out to Canon to check if there's any port we need to open. You could click on this link to learn more about this.

Thanks,

Edward

[Jeff]

Hi, kbleicher32.
I just wanted to jump in real fast to see if you saw Edward's last reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[kbleicher32]

Hi Jeff, I understand Edward's reply (Thank You!), it's just that I haven't received a reply from my Canon community regarding the port number.  I'll refresh that thread to see if I can figure it out.  Thanks...

[Jeff]

No worries, kbleicher32. Thanks for letting me know. Let's hope this proves to be the solution! Let me know if you have any other needs in the meantime.

Thanks.

[Jeff]

Hey, kbleicher32.

I just wanted to check in again and see if you received a reply from Canon and to see if you were still working on this or if you got it worked out. If you're still looking for some help, just let me know.

Thanks!

[Jeff]

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks