Hey, Ross.
Sorry for the issues you're having with your WiFi points. I imagine that's frustrating to deal with. Let's see what we can do to get your network working properly.
So when you are having issues seeing the WiFi network in the app, often times it's due to an issue with communicating properly with cloud services. Below are the steps to resetting those connections.
Open the Google Home app.
- Tap the WiFi icon.
- Tap Settings.
- Select Privacy settings.
- Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
- Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
- Disconnect the power adapter from the Nest WiFi points.
- Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
- Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
- After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
- Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
Once you have completed this process, go ahead and try to install the WiFi points. If this doesn't work for you, please come back and let me know and we can look at other possible issues. Thanks.
From: Jeff
(Community Specialist)
