Dead Spots with Google Mesh Network

[jdolbeer]

We live in a 1500 square foot, single floor house and have the first gen Google Wifi Mesh Network. This has worked without issue in previous locations (last house was 2000 square feet, across 3 floors). In our current place, We have a node in the master bedroom, living room (30~ feet away from the master through 1 wall) and my office (about 50 feet from the living room node, through 2 walls).

We're running into issues with connectivity dropping in my partner's office (30 feet away from the node) and in the master bathroom (25 feet from the node). It seems like there's a handshake issue potentially happening where I'm equidistant from 2 nodes and it causes conflict. Has anybody else experienced this and do you know of a fix? 

[EdwardT]

Hi jdolbeer,

Thanks for reaching out. I'm sorry to hear that you're having issues with your Google Wifi network. I'd love to know more about this and I have a few questions:

• Have you tried doing a mesh test?
• Are there any devices near your Google Wifi points that could affect interference?

If you haven't yet, please try the steps on this link to isolate the issue.

Thanks,

Edward

[jdolbeer]

I've run a couple mesh tests. The router and main point is in my office, the node in the master bedroom returns a Good connection, the living room returns a Great connection.

I'm not sure what, if anything, would be creating interference. The office one is on a shelf by itself basically, the bedroom is on a shelf with an Echo device, and the living room one is on a shelf with our Ring hub.

[EdwardT · Accepted solution]

Hi jdolbeer,

Thanks for the update. To isolate the issue, could you try changing your DNS? You could click on this link for step by step instructions.

Thanks,

Edward

[EdwardT]

Hi jdolbeer,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi jdolbeer,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward