Device not in port forwarding list

[saulcozens]

Does anyone know how the Google wi-fi device discovers the list of devices for the port forwarding list?

I'm trying to setup up port forwarding on a wired device, but it doesn't appear in the device list. Even when I've reserved an IP for it.

Thanks

[CE92262]

I think their first-level "support" is trained to invariably blame your ISP for EVERYTHING.

[GalloMachisimo]

Well my ticket with Google for the port forwarding has now been open for 11 days.  The last response I had was 7 days ago.  
Thanks for reaching out to the Google Nest Customer Care Team.  Based on the review of the Level II senior tech specialist, kindly run a factory data reset to your Google Nest Wifi Pro system and replace your primary Google Nest Wifi Pro router using one of your Google Nest Wifi Pro access points.  Once the wifi is online then try to reserve an IP address via DHCP IP reservation and run the port forwarding and check if you can see the devices you want to apply the port forwarding rules.
I did this as soon as I received the instructions, and in the week since have heard nothing back.  I email every few days to check on updates for the case.  At this point they are just ignoring me.

[CE92262]

I found that turning OFF the "Use 160MHz channel for maximum performance on 5GHz" makes this system much more stable.  Of course, that is a feature that is supposed to work on 6E systems and is a major feature.  But, evidently this hardware just cannot reliably support it.  Ever since I turned off that feature, I've not had to restart the router, it is noticeably cooler to the touch, the IP Forwarding screen appears near instantly, as does the Device list and DHCP reservations.  Overall, it is much speedier performance of the UI.  I've not noticed any downgrade in throughput but my devices that use the most data are already hardwired to a 5-port gigabit switch I have attached to the main router so the 160MHz channel setting doesn't affect them.

[Coopermac]

Having the same issue on my home network, any device that uses a static self assigned ip address will not show up in the port forwarding list. futhermore, if i connect another device to the network and reserve that devices IP address, and then port forward from there, disconnect that device and reconnect the original and self assign the SAME ip address, the dhcp ip reservation changes in the list. 

[Keebo]

I installed Google WiFi (six units total) two days ago after having had a nightmare experience with eero 6.15. Everything is working great except for this issue of not being able to see my Lutron Homeworks system, which can only accept a static IP, in the Google Home Port Forwarding section. Through a lot of internet research, I decided to use my iMac Terminal and ping my static IP. Weirdly, what showed up in the port forward list was another static IP I had forgotten about (my Visio TV). So for grins, I then pinged the TV's static IP and sure enough, the Lutron appeared in the Port Forward list. I executed the port forward feature and everything works great now, and I can now access my house lighting system remotely. Not sure if this will work for everybody, but it's a simple enough effort I thought I would share here. Try to ping a different static IP address on your LAN than the device you are trying to forward a port for, and look for your device in the generated list. I got lucky and it worked first time, but it may require pinging several different IPs in your LAN to get the desired device to show up in the Port Forward list. Good luck!

[Squiggles]

I was able to work around this issue by expanding my DHCP range to include the static IPs I had allocated.  After that all my hosts with a static address showed up, as long as they were also active on the network.

It seems like a standard workflow to set a static IP specifically outside the DHCP range and then want those same static hosts to be the target for a port forwarding rule.  Servers often get static IPs and host services.

[LovelyM]

Hello everyone,

@Squiggles, we appreciate you sharing these helpful steps that resolved your concern. This will be very helpful to others in the Community who are having similar issues. Please let me know if there's anything else you'd like to add.

Cheers, 
Lovely

[MrPaulo]

@Squiggles thanks for the suggestion. I really appreciate it.

Unfortunately, my two static IP devices are already in the DHCP range and still not showing in the port forwarding list. They did have reserved DHCP IP addresses as well, so I tried removing those, and still not showing up in the list.
So I'm still stuck 😞

[Squiggles]

I would make sure the hosts recently dhcp'ed an ip and are active on the network transferring data to/from the Internet, then restart the Android app.  Good luck.

[LovelyM]

Hi folks,

@Squiggles, thanks for the suggestion.

@MrPaulo, please share the model of the devices that you wanted to have a port forwarding rule with me. Make sure their software is up-to-date and have them forget your Wi-Fi network. Set a static address again and enable port forwarding. 

Let me know how it goes.

Sincerely,
Lovely