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Device type unknown for iPhone

JamesH50
Community Member

My wife and I both have iPhone SE 2nd generation. The nest WiFi recognizes my phone as device type iPhone. The nest WiFi does not recognize my wife’s iPhone -it shows it as Unknown.  Why?

Furthermore, when my wife leaves the house often her iPhone is recognized only as a new device with Unknown name when she returns. I then have to rename her old unconnected device name in nest WiFi and then rename the new connected device as her iPhone SE.  it still shows device type unknown, however. Why does it do this to her iPhone and never mine?

 

how can I stop this behavior?

4 REPLIES 4

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @JamesH50 

It sounds her iPhone is configured to use a "Private Wi-Fi Address" for your home network. In fact, it sounds like it's set to "Rotating" rather than "Fixed". If you go into the detailed settings for your network on her phone (Settings, Wi-Fi, "(i)" icon on the right beside your network name), and change "Private Wi-Fi Address" to "Off" since your home network is trusted.

What this feature does is generate a new, unique hardware address for her device every time it connects, which makes it look like a new device to your Nest WiFi system. By turning it off, it will use the same address every time (and it should do a better job of identifying it as an iPhone).

JamesH50
Community Member

Thanks.  I checked her phone and it was set to "Rotating".  I looked at my own phone and it was set to "Fixed."  I changed hers to "Fixed" also.  If that doesn't work I'll try "Off" as you suggest.  Any reason to be 'Off" rather than "Fixed"?

MichaelP
Diamond Product Expert
Diamond Product Expert

Basically, the device has a MAC address programmed in from the factory that never changes. When the device connects to a network, this MAC address could be recorded, and then used to track the location of that device as it connects to other networks owned by the same company. So, Apple implemented a feature that lets you generate a new, random MAC address to use when connecting to a network. The "Fixed" version of this generates one new MAC address the first time your device connects to a particular network, and then keeps it around to use every time you connect to that network again (each network gets their own address). This is handy for things like hotels, convention centers, or hospitals where you have to authenticate through a captive portal, since using the same address lets you avoid having to reauthenticate repeatedly. But, it does mean that network owner can still theoretically track your device. So, this improves privacy, but it's not perfect.

This is where the "Rotate" option comes in. For that one, the device generates a new random MAC address every time it connects. That stops tracking, but can be inconvenient for captive portal networks.

Notice how both of the above options are really focused on increasing privacy when connecting to public or facility WiFi networks? In your home network, you are in control, and you aren't going to be tracking your own devices. So, privacy isn't an issue – that's why "Off" is safe to use for networks you own and control. That uses the factory MAC address and no random MAC addresses at all.

Lots of words, but I wanted to make sure you understood the context of the short answer: "Off" is simpler, and quite safe to use for networks you trust while "Fixed" and "Rotating" improve privacy when connecting to networks you don't trust.

JamesH50
Community Member

Now my wife's iPhone reconnected and is recognized as a phone.

 

Thanks again.