Device usage history

[ed1516]

Device wifi usage for the day in the Home app used to show the past 24 hours. It was recently changed to show only the last 4 hours. This is much less useful and it's difficult to understand why this change was made.

Please consider reverting.

[MichaelP]

Hello @ed1516 

I managed to reproduce this once, but then the next time I tried it on other devices it worked fine, and even coming back to the same original device, it worked fine again. So, this looks like an intermittent bug. You might try exiting out from that device and coming back in a few times to see if it works.

In the mean time, I'm escalating this, but you might also use the "Feedback" feature in the Google Home app to report it. That way they'll know exactly what version of the app you are seeing this on.

[Dan_A]

Hi ed1516,

This is not the experience we want you to have; let us help you. A few questions: what Wifi device are we working with? When did your issue begin? Were there any recent changes made? What troubleshooting steps have you done so far?

For us to isolate further, could you confirm if the option to see the device's Wi-Fi usage option is only set to 4 hours and not showing a dropdown to have to choose a different time frame? You should see the options: 1 day, 7 days, and 30 days.

In the meantime, one thing you can do is to do a sequential reboot:  

1. Unplug the power cord from your modem, followed by your Nest Wifi router and Wifi points, then your other smart devices.
2. Plug them back in after 3 minutes. 
3. Restarting your phone might also help.

Let us know how it goes.

Thanks for helping, MichaelP!

Best,

Dan

[ed1516]

Hello,

I'm running the Google home app on multiple devices and monitoring over 20 devices. The home app shows 4 hours consistently for the daily report on all devices running it. The home app is up to date on all the devices running it.

As to setting it to show only 4 hours I don't know how to do that.

Thanks!

[Dan_A]

Hey there ed1516,

Apologies for the delay. May we have a screenshot of the concern? Follow the steps below:

1. Hit reply or Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions
5. Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Keep us posted.

Thanks,

Dan

[MonKet]

I'm having the same issue with the last 4 hours if the device is still connected to the wifi. If the device has been turned off there is no data usage option anymore.  I'm trying to see when my kids shut down their computers for the night. It's a fairly recent change. Maybe 2 weeks or so. Thanks.

[ed1516]

This issue is no longer occuring for me. App version is the same on all devices so not sure why, but al least it's back to normal. Thanks for the help!

The issue is back - image 

[ed1516]

Actually it appears to be intermittent. Since I don't see how to insert an image I have included a link to one.

Image  

[Dan_A]

Hi folks,

ed1516, are you still having that intermittent behavior when checking the device usage history? Is it back to showing only 4 hours?

MonKet, could you confirm the status when going to your device usage history? I look forward to your response.

Also, you can re-install your Google Home app to see if the issue persists.

Kind regards,

Dan

[ed1516]

I have not seen that behavior lately. When I did it was all 3 devices where the home app installed.

[ed1516]

I replied too soon. It is still happening on the three devices that i've got the latest version of the home app installed on. But only intermittently.

[Dan_A]

Hey there ed1516,

We appreciate the update. To isolate it further, how often does it happen in a day? Is there a time when the behavior happens?

I look forward to your response.

Thanks,

Dan

[ed1516]

It is now 12:25 PM and it is showing data for 8am -11 am.

 https://imgur.com/a/pho6haH

[MonKet]

I was having the same issues as you Ed. This morning (5:52am MDT) it's back to showing hourly over the past 24 hours on Google home. I went back to take a screen shot at 6am and it only shows 2am and 3am? So weird. 

[ed1516]

I am using a first generation Google mesh. Just wondering what you are using.

[Dan_A]

Hello there,

Checking back to see if everything’s back to normal? Kindly keep us in the loop to see what the next steps are.

Best regards,

Dan

[ed1516]

Unfortunately it almost always shows 4 hours now on my phone and 2 tablets.

Pretty much have given up at this stage. It's not the devices and since it appears not to be widespread, I am guessing it is something with my old Google mesh network.

[Dan_A]

Hi ed1516,

Just to confirm, are all your devices experiencing a drop in connection? What Google/Nest Wifi device are you using and how many Wifi points?

Thanks,

Dan

[ed1516]

I don't believe I said I was experiencing a drop in connections. I am not. I am using a first generation Google mesh with one router and 2 points.

Thanks

[Dan_A]

Hi ed1516,

I hear you and we appreciate the confirmation! How about if you toggle the cloud services. Here’s how:

1. Open the Google Home app .
2.  Tap Favorites or Devices .
   • Favorites : Tap Wifi .
   • Devices : Tap and hold your device's tile tap Settings , or More tap Settings .
3. Tap Network settings  Privacy settings.
4. Toggle Nest Wifi cloud services on or off, then tap Save.
    

Once done, do a 2-minute power cycle. Follow the steps below:

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child point.
4. Leave everything unplugged for 2 minutes.
   • Start a 2-minute timer to track.
   • Check the make and model of the modem, and make sure there isn't a backup battery. If there’s a backup battery, ask the customer to remove the battery. Otherwise, it won't perform a power cycle.
5. Connect the power to the modem, then wait up to a minute until the modem fully powers on.
   • All light indicators must be solid colors.
   • Connect the Ethernet cable, then the power cable to the parent point. Wait until the parent point is fully back online.
6. Connect the power cord to the child point.

Furthermore, you might also want to try changing the double NAT status. See this guide:

1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Wifi device(s).
2. Open the Google Home app .
3. Tap Favorites Wifi  Network settings.
4. Tap Advanced networking.
5. Tap Network mode, select the Nest Wifi router or Google Wifi point, then select NAT (standard) mode.

Let us know how it goes.

Thanks,

Dan

[ed1516]

I just checked and I am seeing only 4 hours.  It's 7:30 AM. It maybe time related but I haven't seen a pattern yet.

[ed1516]

5:46 pm and seeing only 4 hours.

[ed1516]

5 pm today and it's normal.