08-27-2023 12:01 PM
Device wifi usage for the day in the Home app used to show the past 24 hours. It was recently changed to show only the last 4 hours. This is much less useful and it's difficult to understand why this change was made.
Please consider reverting.
08-28-2023 07:24 AM
Hello @ed1516
I managed to reproduce this once, but then the next time I tried it on other devices it worked fine, and even coming back to the same original device, it worked fine again. So, this looks like an intermittent bug. You might try exiting out from that device and coming back in a few times to see if it works.
In the mean time, I'm escalating this, but you might also use the "Feedback" feature in the Google Home app to report it. That way they'll know exactly what version of the app you are seeing this on.
08-28-2023 11:59 AM
Hi ed1516,
This is not the experience we want you to have; let us help you. A few questions: what Wifi device are we working with? When did your issue begin? Were there any recent changes made? What troubleshooting steps have you done so far?
For us to isolate further, could you confirm if the option to see the device's Wi-Fi usage option is only set to 4 hours and not showing a dropdown to have to choose a different time frame? You should see the options: 1 day, 7 days, and 30 days.
In the meantime, one thing you can do is to do a sequential reboot:
Let us know how it goes.
Thanks for helping, MichaelP!
Best,
Dan
08-28-2023 12:49 PM
Hello,
I'm running the Google home app on multiple devices and monitoring over 20 devices. The home app shows 4 hours consistently for the daily report on all devices running it. The home app is up to date on all the devices running it.
As to setting it to show only 4 hours I don't know how to do that.
Thanks!
08-30-2023 01:47 PM
Hey there ed1516,
Apologies for the delay. May we have a screenshot of the concern? Follow the steps below:
Keep us posted.
Thanks,
Dan
08-31-2023 12:28 AM
I'm having the same issue with the last 4 hours if the device is still connected to the wifi. If the device has been turned off there is no data usage option anymore. I'm trying to see when my kids shut down their computers for the night. It's a fairly recent change. Maybe 2 weeks or so. Thanks.
08-31-2023 01:54 AM - edited 08-31-2023 10:02 AM
This issue is no longer occuring for me. App version is the same on all devices so not sure why, but al least it's back to normal. Thanks for the help!
The issue is back - image
08-31-2023 10:01 AM
Actually it appears to be intermittent. Since I don't see how to insert an image I have included a link to one.
09-20-2023 06:09 PM
Hi folks,
ed1516, are you still having that intermittent behavior when checking the device usage history? Is it back to showing only 4 hours?
MonKet, could you confirm the status when going to your device usage history? I look forward to your response.
Also, you can re-install your Google Home app to see if the issue persists.
Kind regards,
Dan
09-21-2023 11:14 AM
I have not seen that behavior lately. When I did it was all 3 devices where the home app installed.
09-21-2023 05:17 PM
I replied too soon. It is still happening on the three devices that i've got the latest version of the home app installed on. But only intermittently.
09-24-2023 03:33 PM
Hey there ed1516,
We appreciate the update. To isolate it further, how often does it happen in a day? Is there a time when the behavior happens?
I look forward to your response.
Thanks,
Dan
09-27-2023 10:28 AM
It is now 12:25 PM and it is showing data for 8am -11 am.
09-28-2023 05:09 AM
I was having the same issues as you Ed. This morning (5:52am MDT) it's back to showing hourly over the past 24 hours on Google home. I went back to take a screen shot at 6am and it only shows 2am and 3am? So weird.
10-01-2023 03:02 PM
I am using a first generation Google mesh. Just wondering what you are using.
10-09-2023 01:22 PM
Hello there,
Checking back to see if everything’s back to normal? Kindly keep us in the loop to see what the next steps are.
Best regards,
Dan
10-09-2023 01:37 PM
Unfortunately it almost always shows 4 hours now on my phone and 2 tablets.
Pretty much have given up at this stage. It's not the devices and since it appears not to be widespread, I am guessing it is something with my old Google mesh network.
10-09-2023 01:55 PM
Hi ed1516,
Just to confirm, are all your devices experiencing a drop in connection? What Google/Nest Wifi device are you using and how many Wifi points?
Thanks,
Dan
10-09-2023 02:09 PM
I don't believe I said I was experiencing a drop in connections. I am not. I am using a first generation Google mesh with one router and 2 points.
Thanks
10-09-2023 02:39 PM
Hi ed1516,
I hear you and we appreciate the confirmation! How about if you toggle the cloud services. Here’s how:
Once done, do a 2-minute power cycle. Follow the steps below:
Furthermore, you might also want to try changing the double NAT status. See this guide:
Let us know how it goes.
Thanks,
Dan
09-28-2023 05:36 AM
I just checked and I am seeing only 4 hours. It's 7:30 AM. It maybe time related but I haven't seen a pattern yet.
09-29-2023 03:46 PM
5:46 pm and seeing only 4 hours.
10-01-2023 03:01 PM
5 pm today and it's normal.