09-20-2022 11:31 PM
Let me share our current setup. I have Nest wifi as the main "router" and I have 2 wifi points consisting of another Nest wifi router and a google wifi router.
I also have Ring cameras and door bells, they were connected to my primary wifi network. I never had a guest network.
Recently, I had one of the ring device (Ring floodlight cam wired plus) drop out of the network. I tried to connect to the wifi but the ring setup process kept failing. I created a guest network and tried to connect the ring device to guest network and it worked fine! Few days later, I had another ring device (Ring floodlight cam wired plus) dropped out of network and I had the same issue connecting it back. Then I joined it to the Guest network, it worked.
Today, I had my smart TV drop out of the network and you guessed it, I had to do the same thing.
Does anyone know what is going on?
09-21-2022 10:31 AM
More additional information.
1) I used the right wifi password for the primary network and my guest network is also protected by password
2) I also found that the ring devices I added to guest network bounced back to primary network after few days
09-21-2022 11:47 AM
Thanks for posting ― let's see what's going on.
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
09-21-2022 12:27 PM
Hello Mel thanks for the response. Before I try out the above steps, let me share answers for your questions.
1) I use Spectrum modem but no wifi router
2) So far I have had 5 devices dropped (2 laptops, 2 ring flood light security camera plus, 1 Samsung smart tv). When I tried to connect them to the primary network, it would never connect so I connected them to guest network. Since then, I see one of the ring camera joined back the primary network and it's working.
3) In the google home app, I see one unnamed device which is paused and total 17 devices connected at this time (including devices in primary and guest network). I have seen the number grow up to 22 (when I use other devices).
09-21-2022 07:01 PM
Thanks for getting back to us and for the added details. Let us know how the steps above go.
09-25-2022 12:38 PM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
09-26-2022 12:41 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.